Customer Relation Assistant

3 months ago


Kota Damansara, Malaysia Edaran Otomobil Nasional Berhad Full time

Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solution in resolving customers’ enquiries and complaint.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/ service promotion or products.
- Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
- Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
- To perform follow-up, call back process within 72-hours (3 Days) on daily basis.
- To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
- Conduct customer satisfaction survey at branches.
- Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
- Ensure on the cleanliness of the customer’s waiting area.
- Any duties that may be assigned by Service Manager or Customer Relation Management HQ.

**Salary**: RM1,600.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

License/Certification:

- Driving License D/DA (required)


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