[immediate Hiring] Customer Service Agent

2 weeks ago

Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

**Customer Service Agent**
- Full Time position
- Training is provided
- Basic Salary from RM2300- RM2,500 ( based on highest education level and relevant working experience)
- Contract: 12-months (renewable for another 1 year depends on performance)
- Fixed attendance allowance: RM 200
- Working Location : Bangsar South, Kuala Lumpur
- Working days: 5 days and 2 rotational days off (Monday - Sunday)

**Summary**

**Job Descriptions.**
- Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
- Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
- Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
- To meet Key Performance Indicators (KPI)
- To record case details in Customer Relationship Management (CRM)
- Communicate effectively by providing accurate information to the users, external partners and stake holders
- Provide an effective solution for customer disputes issue
- Assume additional responsibilities as assigned
- Communicate effectively with team members
- To take on ad-hoc projects/assignments
- Undertake any other duties as and when assigned by Management.

**Job Requirements**:

- Preferably Executive specializing in Customer Service or equivalent
- Preferably at least 1 year of related working experience in a Contact Centre
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
- Business writing skill is mandatory
- Good typing skill
- Strong logical thinking and problem-solving skills at all times
- Able to work independently in a fast-paced environment
- Good team player, positive attitude and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Willing to work on (24/7) shift, 5 days weekly

**Salary**: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Professional development

Application Question(s):

- What is your expected salary?

Ability to Commute:

- Kuala Lumpur (required)

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