[zl] Remotely Customer Services Officer Fintech

4 months ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Infinity8 Sdn Bhd Full time

**Customer Services Officer (Fintech)**

**Working Hour : 5 days ( 8 hour rotating shift)**

**Introduction**

Our client is a dynamic Financial Technology Provider, they are seeking committed Customer Services Specialist to join dynamic their team. Your primary role is to responding to customer requests, managing concerns, and providing specific information based on the enquiries

**Job Responsibility**
- Resolve customer issues related to account access, transactions, platform features, and other general inquiries.
- Educate users on platform's features, policies, and guidelines to optimize their platform experience.
- Investigate and troubleshoot user problems with deposits, withdrawals, trading, and other financial operations.
- Collaborate with other internal teams (e.g., Compliance, Finance, Engineering) to resolve complex customer issues.
- Escalate cases when necessary and ensure that all user issues are tracked and resolved efficiently.
- Keep up to date with platform updates, new products, and industry trends to provide the most relevant support.

**Requirements**:

- Experience: 1-3 years of experience in customer service (preferably in fintech, banking, or cryptocurrency industries).
- Strong written and verbal communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Basic knowledge of cryptocurrency and blockchain technology is a plus.

Pay: RM4,000.00 - RM5,000.00 per month



  • Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **Do you crave building something incredible from the ground up?** ️ We are on the hunt for a superstar Customer Success Manager to lead the charge! You'll be the architect of our customer service team, crafting an experience that blows our clients away. This is not your average customer success role - we're looking for a leader who thrives on building...


  • Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

    **~Silicon Valley experience, based in Malaysia, preferred~** Chief Technology Officer (CTO) **Company Overview**: We are a fintech start up in Malaysia, with UIUX as its fundamental sell point. The Chief Technology Officer (CTO) will play a crucial role in planning, implementing, and managing our technology roadmap, ensuring our company remains at the...


  • Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

    **Customer Due Diligence Specialist (Fintech) - Mandarin Speaker** **Salary**: upto MYR 6,000 / month **Work location**:Kuala Lumpur, convenient workplace (5 minutes walk from MRT TRX). **Work hours**: - 24x7 hours rotational shift - 9 hours per day (8 hours work + 1 hour break) - 5 days work per week **About the company**: A world-leading digital asset...


  • Kuala Lumpur, Malaysia Almond FinTech Full time

    **Partnership Sales Manager** **About Us**: Almond FinTech is a B2B technology company making financial services affordable and accessible to people around the world, regardless of income. Through our multi-blockchain cross-border transfer protocol, we remove financial barriers and deliver transfer and credit scoring tools that empower everyone,...


  • Kuala Lumpur, Malaysia Huneety Co., Ltd. Full time

    We are a cutting-edge fintech startup based in Malaysia Our Chief Technology Officer (CTO) will be instrumental in charting and executing our technology roadmap, ensuring that our company remains a trailblazer in IT and fintech innovation. We are distinguished by our emphasis on exceptional UIUX. **Daily tasks**: - Develop and execute the organization's...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Forest Algo SDN BHD Full time

    Forex Forest is a renowned FinTech and EdTech brand established in 2017. - The role Customer Service Executive will work on shift basis(including Sun and Sat, 9am - 6pm or 2pm - 11pm). **The Role** - Assist in maintaining high-quality customer service functions from the ground up. - Handle customer requests, resolve issues, and provide appropriate solutions...


  • Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER, KUALA LUMPUR The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, Taiwan as well as Export Customers for the following Divisions - Luxury and Consumer Beauty, through accurate...

  • Fintech Sales Intern

    9 months ago


    Kuala Lumpur, Malaysia iPay88 Full time

    Conduct outbound calls to schedule appointments using provided scripts and sales guidelines. - Proactively research and qualify leads, maintaining an accurate and up-to-date client database. - Document all call information including customer details, outcomes and appointment scheduling in a clear and organized manner. - Collaborate with the sales team to...


  • Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER (SOUTH EAST ASIA & ANZ), MALAYSIA The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, as well as the Australia & New Zealand Business Unit for Luxury and Consumer Beauty...

  • Fintech Sales Intern

    3 months ago


    Kuala Lumpur, Malaysia iPay88 Full time

    **Roles & Responsibilities**: - Conduct outbound calls to schedule appointments using provided scripts and sales guidelines. - Proactively research and qualify leads, maintaining an accurate and up-to-date client database. - Document all call information including customer details, outcomes and appointment scheduling in a clear and organized manner. -...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...

  • Customer Service Lead

    7 months ago


    Kuala Lumpur, Malaysia YouTrip Singapore Full time

    **We are** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space **You will**: - You will set up/update and maintain Knowledge Base platforms as well as internal and external FAQ to ensure customer queries are correctly...

  • Customer Service Lead

    7 months ago


    Kuala Lumpur, Malaysia You Technologies Group Full time

    **We are** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space **You will**: - You will set up/update and maintain Knowledge Base platforms as well as internal and external FAQ to ensure customer queries are correctly...

  • Customer Services

    3 months ago


    Kuala Lumpur, Malaysia ALPHA FINTECH SDN BHD Full time

    **DUTIES** (b) Handling of any ad hoc task as necessary. (c) In charge of company parcel courier service. (e) To assist the management team to ensure effective and efficient operations. (f) Such other duties, responsibilities and job functions that may be assigned by the company from time to time by written notice to you. (g) In charge of our merchant...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...