Customer Service Lead

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries. - Partners with sales and customer service representatives to satisfy customer needs - Serves as the point person for complex inquiries and escalations - Ensures Pall’s policies and procedures are...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

Position: Customer Service Team Leader Project : Home Appliances & Mobile Device Account Type: 1 year renewable contract Qualification: - Have at least 2 years experience in leading a team - Have experience in e-commerce industry Job description: - Overseeing customer service team to ensure all KPIs are met - Ensure the team adheres to the SOPs and to...

Collaborates with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.- - Partners with sales and customer service representatives to satisfy customer needs- - Serves as the point person for complex inquiries and escalations- - Ensures Pall’s policies and procedures are...

Vacancy: Japanese Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 12,500 Process: Travel App Language: Japanese + English Headcounts: 5 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead...

Extensive experience in SAP implementation projects with a focus on Customer Service processes functions. - Strong knowledge of SAP modules, including Customer Service, Sales and Distribution (SD), and Warehouse Management (WM). - SAP Functional Lead with experience across industries & sectors like Manufacturing, Consumer Products & Retail, Services, etc. -...

**We are** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space **You will**: - You will set up/update and maintain Knowledge Base platforms as well as internal and external FAQ to ensure customer queries are correctly...

Vacancy: Korean - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,000 -14,000 Sector: Aviation Language Proficiency: Korean + English (B2 level) Language. Aviation sector experience mandatory. Joining date: ASAP or with Notice period. About Role: The responsibility of the team lead is to ensure that organizational metrics...

Vacancy: Native Japanese - Team Lead Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM13,500 -14,000 Sector: Aviation Language Proficiency: Japanese + English (B2 level). Aviation sector experience mandatory. About Role: The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

About the RoleSummitNext Technologies Sdn Bhd is seeking an experienced Senior FX Customer Service Team Lead to join its dynamic team in the Forex and CFDs industry. As a key member of our customer service leadership team, you will be responsible for leading, managing, and inspiring our customer service team to deliver exceptional service and exceed client...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

Vacancy: Korean Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 11,500 Project: Social Media Account Language: Korean + English Headcounts: 3 Joining Date: ASAP or with Notice period Shift timing : Rotational shift Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience Role &...

DepartmentOperations LevelExperienced (Team Lead) LocationMalaysia - Kuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

**Role & Responsibilities**: - Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications. - Meet and...