Immediate Hiring Customer Service Specialist

2 weeks ago


Kuala Lumpur, Malaysia UPSTREAM BPO SDN BHD Full time

Responsibility: - Service customer’s request via CRM case management within stipulated timeframe - Example of common services: process relocation/account takeover requests, process market interaction requests, process product change/ promo code change, process early termination waiver, process payment refund, etc. - Process daily billing check, bill verification and bill posting - Process exceptional payment - Perform dunning follow up with the customer Profile - Minimum 1 to 3 years of relevant working experience in customer service environment. - Experienced in managing the process of payment & collection, and billing. - Bilingual - Fluency in English is a must Abilities - Customer Service Orientated - Must be comfortable with high volume of transactions. - Proven track record for improving process efficiencies and solving problems - Excellent communication skills in both written and verbal, and internal personal skills - Excellent analytical and problem-solving skills - Able to cope with work pressure. - Ability to stay calm when customers are stressed or upset. - Ability to connect with people from all levels of society - Independent and work with minimum supervision - Sense of urgency - Administrative accuracy with an eye for detail
Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact Center services, Telemarketing services, Appointment setting services & complete Sales Pipeline management. In 2015 Upstream BPO Sdn Bhd was awarded MSC status Malaysia from MDEC. In the past years, Upstream BPO Serviced 200+ customers across 18 countries.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



  • Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements**: - Able to start **Immediately**: - Min. SPM holder - Good command in English and Bahasa Malaysia (read, written, and spoken) - Pass pre-phone interview & assessments Job scope - Excellent telephone etiquette (professional, confident and patient) - Handle incoming customer enquiries over the telephone - Identify cause of problems and...


  • Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019. We are expanding our Customer Service team and hiring Immediately. We are currently looking to...


  • Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position : Insurance Claim Specialist** **Tenure : 1 year contract ( Immediate Hiring)** **Working Hour : Standard** **Working location : Jalan Duta** **Salary : RM 6500 - RM 7000** **Responsibilities**: - Receive, validate, and manage new claims. - Review and approve claims within authority limits, preparing files for presentation to capacity...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn Bhd Full time

    Have a walk-in interview at an International BPO Company supporting the Hong Kong & Taiwan market at JB and get hired on the same day! **SALARY**: Up to RM4000 **JOB SCOPE**: - Assist and resolve customers' inquiries with their e-hailing services, payment issues, e-hailing orders, e-hailing Apps, etc. **REQUIREMENTS**: - Good English & Mandarin...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Job descriptionUpstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded "TOP B2B company in Asia" straight 2021,2020 and 2019.We are expanding our Customer Service team and hiring Immediately.We are currently looking to customer service...


  • Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements - A degree in any field (fresh graduate is encouraged to apply) - Diploma holders with minimum 2 years working experience in Sales & Service industry, preferably in telecommunication/ mobile related industry. - Can start immediately. Responsibility - To provide excellent service in face-to-face to build and enhance good relationship with...


  • Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    Requirements - A degree in any field (fresh graduate is encouraged to apply) - Diploma holders with minimum 2 years working experience in Sales & Service industry, preferably in telecommunication/ mobile related industry - Can start immediately Responsibility - To provide excellent service in face-to-face to build and enhance good relationship with...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - Minimum SPM and above (fresh graduates are encouraged to apply). - Proficient in English & Bahasa Malaysia - Able to speak Mandarin is an added advantage - Strong computer skills including Microsoft Office. - Can start working immediately **Responsibility** - Records & answer to customer inquiries - Obtain any relevant information to...


  • Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn Bhd Full time

    Have a walk-in interview at an International BPO Company supporting the Hong Kong & Taiwan market at JB and get hired on the same daySALARY: Up to RM4000JOB SCOPE: Assist and resolve customers' inquiries with their ehailing services, payment issues, ehailing orders, ehailing Apps, etc.REQUIREMENTS: Good English & Mandarin communication skills (spoken &...

  • Immediate hiring

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean Full time

    IMMEDIATE HIRING - RECOVERY OFFICER / COLLECTION UNIT CONSULTANT Last Updated on 08 May '24 Expiring on 24 May '24 UP TO RM 2800 / month Job Highlights High incentive Fast track career advancement Fun & Interactive Working Environment Great opportunity for personal & professional growth Job Description#Build Your Dream With Us If you are ambitious and aspire...

  • Immediate hiring

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean Full time

    IMMEDIATE HIRING - RECOVERY OFFICER / COLLECTION UNIT CONSULTANT Last Updated on 08 May '24 Expiring on 24 May '24 UP TO RM 2800 / month Job Highlights High incentive Fast track career advancement Fun & Interactive Working Environment Great opportunity for personal & professional growth Job Description#Build Your Dream With Us If you are ambitious and aspire...

  • Immediate hiring

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia The Coffee Bean Full time

    IMMEDIATE HIRING - RECOVERY OFFICER / COLLECTION UNIT CONSULTANT Last Updated on 08 May '24 Expiring on 24 May '24 UP TO RM 2800 / month Job Highlights High incentive Fast track career advancement Fun & Interactive Working Environment Great opportunity for personal & professional growth Job Description#Build Your Dream With Us If you are ambitious and aspire...


  • Kuala Lumpur, Malaysia Neuvoo Remote Work Freelance Full time

    E-commerce Specialist- Campaign - Immediate Hiring Posting Date : 10 May 2024 | Close Date :08 Aug 2024 Position : E-commerce Specialist Tenure: 1 year contract renewable basis Working Location : Sunway Pinnacle Working Hour : Standard Salary : RM6500 - RM9000 Job Responsibilities : Manage workflow optimization through automation. Map, plan, and coordinate...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Gaming Local English - Tier 1 Customer service Rotational Shift 1 years in CS experience - Need to play game: **Genshin Impact** - Request to check have their User ID to check their adventure rank level SPM and above RM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300 Pay: RM3,800.00 - RM4,500.00 per month **Benefits**: -...


  • Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full time

    Job description **Customer Service Specialist [Phone / Livechat / WhatsApp / Social Media]** Job Overview: Job description Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn Bhd Full time

    **Job Scope**: - Handle high-volume inquiries efficiently. - Provide information on products and services, demonstrating commitment to Customer Service. - Maintain confidentiality regarding customer data. - Resolve difficult customer situations. - Organize and prioritize workload effectively. - Ensure good attendance and positive interactions with...


  • Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn Bhd Full time

    **Job Scope**: - Handle high-volume inquiries efficiently. - Provide information on products and services, demonstrating commitment to Customer Service. - Maintain confidentiality regarding customer data. - Resolve difficult customer situations. - Organize and prioritize workload effectively. - Ensure good attendance and positive interactions with...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    **NOTE: THIS IS A WALK-IN INTERVIEW. THE CANDIDATE SHOULD BE ABLE TO WALK IN FOR INTERVIEW THIS SATURDAY 8th June, 2024. TIME: 10AM.** PLEASE BRING A PRINTED COPY OF YOUR MOST RECENT CV. **ONLY IMMEDIATE JOINERS SHOULD APPLY** Walk-In-Interview Details: Date: Saturday, 8th June 8,une 2024 Time: 10 a.m Location: Kuala Lumpur Sentral, Malaysia **Please...