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Dispute Resolution Management
3 weeks ago
**About our client**:
Our client is a world-renowned fintech company with strong presence in APAC and the rest of the world.
**Responsibilities**:
1. Responsible for the interactive operation of chargeback information and funds between the card scheme and the acquirer, or between the acquirer and the merchant, manage the risk of chargeback, discover problems in a timely manner and follow up to solve them, ensuring safe dispute operation and customer-satisfied service experience;
2. Responsible for designing dispute operation and service procedures for new business and promoting its implementation, to build a standardized dispute service system;
4. Insight into the needs of internal and external customers, plan and design competitive chargeback value-added service products, support front-end business development and help customers succeed.
**Requirements**:
1. More than 2 years of working experience in banking or payment industry, familiar with the rules of international card scheme and merchant dispute management for acquiring business;
2. Strong awareness of risk control and customer service, experience in project management and business process optimization is preferred;
3. A fast learner, able to adapt to rapidly developing and changing working environment, with great teamwork and communication skills;
4. Strong execution and pressure resistance;
- Proficient in Chinese and English listening, speaking, reading and writing as the job requires to liaise with Chinese speaking counterparts.
**About TalentTag Recruitment**:
TalentTag Recruitment is a specialist recruitment division of Agensi Pekerjaan ELS Sdn Bhd (808430-P and JTKSM 076A) (“ELS”). ELS is an award-winning recruitment firm with more than a decade of proven track record in recruitment. In 2019, ELS took home the Gold Prize for “The Best Executive Search Firm of HR Vendors of the Year Awards 2019”.
**Job Types**: Permanent, Full-time
**Salary**: From RM5,000.00 per month
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