Product Support Representative

3 weeks ago


Penang, Malaysia Clarivate Analytics Full time

**Purpose of Position**:
The position requires exceptional customer service skills and a strong desire to be on a continual journey of learning a variety of products, content types and customer “personas”. Mastery of spoken and written English, having a positive and friendly demeanor, great problem solving skills, and both confidence and poise in all customer interactions, particularly via phone, are a must. Additional language skills are a plus.

**Responsibilities**:

- Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices
- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous and timely manner
- Delight customers with exceptional service skills and a can-do attitude with every interaction
- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates
- Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction
- Replicate customers’ technical/product issues to provide appropriate steps for resolution
- Interpret and analyze customer needs to resolve inquiries and improve product utilization
- Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities
- Be a great team-player with with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously upholod our core values: Aim for greatness, value every voice and own your actions

**Skills and Experience**:

- Undergraduate degree from an accredited college/university required, science degree preferred
- Tech savvy and degree or more in Computer Science will be advantage
- 1-3 years of customer service experience
- Analytical, troubleshooting and decision-making skills
- Strong interpersonal skills in dealing with people at all levels
- Excellent writing, phone handling, communication and problem-solving skills
- Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
- Ability to communicate with poise and confidence working through complex issues
- Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience
- Excellent presentation/training skills
- Attention to detail and ability to mulitask and while maintaining a sense of urgency
- Consistent, positive attitude and deep customer service orientation
- Ability to think logically, critically, quickly and strategically to solve issues
- Ability to meet departmental deadlines and use effective organization and planning skills
- Desire to remain in and grow an exciting career within a dynamic, innovative company

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.



  • Penang, Malaysia Clarivate Analytics Full time

    **Product Support Representative - ScholarOne** **Job Title**:Product Support Representative **Location**: Penang COE **Department**:Operations / Customer Care **Reports to**:Manager, Customer Care **About Clarivate**: We employ more than 6000 colleagues in 43 countries. Clarivate is a public company. We are listed on the New York Stock Exchange under...


  • Penang, Malaysia Clarivate Analytics Full time

    **Product Support Representative** **Job Title**:Product Support Representative **Location**: Penang **Department**:Customer Care - Operations **Reports to**:Customer Care Manager, Center of Excellence **About Clarivate**: We employ more than 8500 colleagues in 43 countries. Clarivate is a public company. We are listed on the New York Stock Exchange...


  • Penang, Malaysia Penang Skills Development Centre Full time

    Penang Skills Development Centre is seeking a qualified Mechnical Product Sales Representative to join our team. As a Sales Representative, you will be responsible for promoting and selling mechanical products, developing and executing sales & marketing strategies, and building strong relationships with customers.You will work closely with the team to...


  • Penang, Malaysia Clarivate Analytics Full time

    **Customer Care Advisor - Patent Annuities** **Job Title**:Customer Care Advisor - Patent Annuities **Location**: Penang, Malaysia **Department: Customer Care - **Operations **Reports to**:Customer Care Manager, Penang Center of Excellence **About Clarivate**: We employ more than 8500 colleagues in 43 countries. Clarivate is a public company. We are...


  • Penang, Malaysia Ex Libris Full time

    **Account Support Representative** **Job Title**:Account Support Representative **Location**: Penang **Department**:Operations / Customer Care **Reports to**:Manager, Customer Care **About Clarivate**: We employ more than 6000 colleagues in 43 countries. Clarivate is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:...


  • Penang, Malaysia DKSH Group Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Medical Sales Representative to join our team. As a Medical Sales Representative, you will play a critical role in managing the Dental channel and achieving sales targets.Your primary responsibility will be to execute sales activities to target accounts identified for all Marketing...


  • Penang, Malaysia Nirvana Asia Full time

    Role Description">We are seeking a skilled Graduate Talent to join our Product Support and Enabling Team at Nirvana Asia.">About the Role">In this position, you will be part of Intel Edge Computing Group, working on system development for Core, Atom, and Xeon segments. Your primary responsibility will be to provide technical support to customers through...


  • Penang, Malaysia DKSH Group Full time

    The role of Sales and Marketing Representative at DKSH Group involves working closely with the Sales Manager to manage the Consumer Health channel. As part of this team, you will be responsible for executing sales activities.Main ResponsibilitiesSupport superior in managing day-to-day operating activities to ensure efficient usage of resourcesImplement...


  • Penang, Malaysia DKSH Scientific Solutions Full time

    Job SummaryThe incumbent works closely with the Sales Manager in managing the Medical channel.Title: Sales RepresentativeLocation: Penang, MYGlobal Business Unit: HECJob Function: SalesRequisition Number: 178499DescriptionGeneral ResponsibilitiesSupport superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage...


  • Penang, Malaysia Intel Corporation Full time

    As a member of the Product Support and Enabling Team, you will be responsible for providing technical support for solutions that incorporate one or more Intel products and technologies.Job Responsibilities:You will develop and implement product design, development, and validation tools, providing technical and issue resolution support during development,...


  • Penang, Malaysia DKSH Scientific Solutions Full time

    Join Our TeamWe are seeking a highly motivated Pharmaceutical Field Representative to join our team. In this role, you will be responsible for managing relationships with customers to understand their needs and preferences.Key ResponsibilitiesSupport the Sales Manager in managing day-to-day operating activities to ensure efficient usage of resources.Provide...


  • Penang, Malaysia DKSH Scientific Solutions Full time

    We Are Looking ForA highly motivated and results-driven Sales and Marketing Representative to join our team. In this role, you will be responsible for developing and executing sales plans that drive business growth.Key ResponsibilitiesSupport the Sales Manager in managing day-to-day operating activities to ensure efficient usage of resources.Provide input to...


  • Penang, Malaysia Aeco Full time

    Retail Sales Assistant Job SummaryAeco seeks a dynamic Retail Sales Assistant to promote our products and deliver exceptional customer service at our outlet in Queensbay Mall, Penang.Responsibilities:Representing the company and its products to walk-in customersProviding excellent after-sales services, including receiving service sets and addressing customer...


  • Penang, Malaysia Intel GmbH Full time

    Job DetailsJob DescriptionWe are looking for a skilled Technical Support Professional to join our team at Intel GmbH. As a key member of our Client Computing Group, you will be responsible for providing technical support for graphics-related products and families.Key ResponsibilitiesAssist in providing technical support for graphics-related products and...


  • Penang, Malaysia TTM Technologies Full time

    Company OverviewTTM Technologies, Inc. is a leading global manufacturer of technology solutions.The company represents time-to-market, enabling customers to shorten the time required to develop new products and bring them to market.


  • Penang, Malaysia VAT GROUP Full time

    We are looking for an Engineer who is highly motivated to further develop their quality management and problem-solving skills. In this position, you will work closely with a cross-functional team to support job role needs such as managing product quality plans and customer complaints. The ideal candidate should demonstrate the following behavioral...


  • Penang, Malaysia Hexagon Manufacturing Intelligence Full time

    About the RoleWe are seeking a Technical Sales Representative to join our team at Hexagon Manufacturing Intelligence. As a Technical Sales Representative, you will be responsible for providing technical sales support to customers, delivering presentations and demonstrations, and identifying new business opportunities.Your key responsibilities will include...


  • Penang, Malaysia VAT GROUP Full time

    OverviewVAT GROUP is a dynamic organization dedicated to delivering exceptional products and services.We are looking for a skilled Product Excellence Engineer to join our quality assurance team.In this role, you will work closely with cross-functional teams to support job role needs and ensure the highest standards of quality.This position requires a...


  • Penang, Malaysia AFFIN Group Full time

    Financial Services CareerWe are seeking a Financial Services Representative to join our team at AFFIN Group. In this role, you will be responsible for providing expert advice on mortgage financing options and driving sales growth in our consumer banking business.Your Key Responsibilities:Provide expert advice on mortgage financing options to...


  • Penang, Malaysia UPS Full time

    We are looking for an Executive Sales Representative to join our team at UPS. As a key member of our sales team, you will be responsible for introducing new products and services to existing customers, expanding our presence in the market, and building strong customer relationships.Job Description:The ideal candidate will have a unique combination of skill...