Live Chat Executive
14 hours ago
**JOB SUMMARY**
**JOB DETAILS**
2. 5 working days with rotational shift
3. 24/7 shift
4. Working Location - Beach Street
**RESPONSIBILITIES**
- Resolve customer complaints or feedbacks via chat support
- Greet customers warmly and ascertain problem
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
**REQUIREMENTS**
- Fresh Graduates with Banking / Finance / Accounting are encouraged to apply
- Minimum of one (1) years’ experience in Customer Service from banking or finance industries.
- Diploma / Bachelor’s degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education background
- Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectiveness
**Why should you join us?**
We offer attractive salary package with comprehensive benefits:
1. Medical coverage
2. Monthly Performance Incentive Plan
3. Increment upon confirmation (2 months’ Probation )
4. Work from home
5. Shift allowance
6. Training provided
Work Remotely
- Yes
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Professional development
- Work from home
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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