Junior Helpdesk Analyst

6 months ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)
- Prepare the test centers before they go Live for conducting Exams.
- Keep self-updated on training, new initiatives and latest updates.
- Actively work to meet/exceed the desired metrics/parameters.
- Create and document cases as and when required.
- Create and Maintain Reports for Clients (Excel).
- Perform hardware and software installations.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,400.00 per month

**Benefits**:

- Maternity leave
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Technical support: 1 year (required)


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