Helpdesk Analyst

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

COMPANY DESCRIPTION Bureau Veritas is a recognized world leader in testing, inspection and certification services (TIC). DESIGNATION : Siebel Helpdesk Analyst - Junior Consultant RESPONSIBILITIES - Siebel Functional Support: - Investigation of production issues (queries, data analysis, error reproducing) and: - assistance to global key users and...

**Our client is International Banking Industry.** - The Technology Service Desk acts as a 1st Level of support in relation to the required services within the Service Management environment. - The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

We are currently seeking a highly motivated and skilled fesh IT graduate Position - IT Service Desk Analyst. Location - KL, Malaysia **Key Responsibilities**: - Offer 1st level support and perform troubleshooting to resolve IT-related issues. - Log problems into HPSM accurately and efficiently. - Drive continuous improvement initiatives to enhance the...

by asking the right questions, analyzing and allocating the case appropriately based - on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding - test center administrators through the corrective steps. - Document details of cases and prioritize according to urgency and importance in - Salesforce. Monitor...

Establish and operate a Global Business Services Centre rendering IT Outsourcing services in IT Helpdesk/ Tech Support. Testing and Quality Assurance Business Applications Software Development Technology Infrastructure System Integration Application Development and Maintenance Provision of implementation, technical services and maintenance related to the...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

**Principal Duties & Responsibilities**: - Tickets / requests are handled using BMC Remedy Salesforce tool. - Responsible for all incidents logged, follow up and follow through to ensure the E2E resolutions within the agreed SLA. - Identifying and resolve issues for users, guiding users through corrective steps. - Register, log and escalates issues to...

**Position**:Service Desk Analyst **Location**:Kuala Lumpur, Malaysia **Salary**:3300 Max **Allowance: Nil** **Shift time**:8 hours - 8:00 to 5PM **We prefer graduate with Degree in IT. **Job Purpose** 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To...

**Job Title : ITSM Support Operations Analyst** **ROLE PURPOSE**: Deliver reliable ICT solutions and efficient support services and administration for IT Service Management/IT Helpdesk System and act as the custodian of all related processes, including documentation to ensure information accessibility, business operations efficiency and increased...

Job Responsibilities (Should describe major responsibilities) - Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) - Prepare the test centers before they go Live for conducting Exams. - Keep self-updated on training, new initiatives and latest updates. - Actively work to meet/exceed the desired metrics/parameters. -...

**Responsibilities**: - Identify and diagnose issues and problems - Support problem identification - Advise users on appropriate course of action - Monitor Issues from start to resolution **Requirements**: - Degree holder in IT or related fields - 1 year of experience in IT Support, Helpdesk, or Desktop Support Functions - Able to communicate effectively...

Job Responsibilities - Provides basic technical support for all software and hardware within agreed Service Level Agreements (SLA). - Providing an effective interface and communication between users and IT staff for any form of technical assistance. - Providing basic remote technical assistance for questions and problems - Work closely with Level 2&3 to...

Position: Project Executive Level: Junior Location: TPM / KL Job Scope - Communicate with business units in business requirements gathering and analysis, preparing system documentation. - Communicate with technical team on business requirements and tackle technical issues. - Perform system QA testing and monitor testing timeline and quality. - Create...

Position: Project Executive Level: Junior Location: TPM Job Scope - Communicate with business units in business requirements gathering and analysis, preparing system documentation. - Communicate with technical team on business requirements and tackle technical issues. - Perform system QA testing and monitor testing timeline and quality. - Create reports and...

You're joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you've got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.Job...

**Our Company** Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...