Helpdesk Analyst

Kindly find below details and JD for Service Desk Analyst role **Position**: Service Desk Analyst **Work Location**: Cyberjaya, Selangor Malaysia **Job Type**: Contract (Extendable) Language - English Skill set & Experience. - General - Experience of working in a large customer focused environment. - At least 1 years' experience in a customer service...

**Job Purpose**: In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries...

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

Duties & Responsibilities: Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency...

Role: Readiness Specialist - L1 Location: Work from home, office is located in Damansara Working hours: 6AM - 3PM/ rotational 5 days Monday - Sun Salary range: RM 3000 - RM 3400 (basic), RM 400 shift allowance, RM 150 WFH allowance. **Job Description**: 2. Identify severity of case by asking the right questions, analyzing and allocating the case...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**About us** Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon’s dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated...

**Role Description** This is a full-time on-site role for a **Global Test Centre Support Analyst** located in WP. Kuala Lumpur. As a Global Test Centre Support Analyst, you will be responsible for providing technical support, troubleshooting, and customer support to our clients. This role involves collaborating with various teams to ensure smooth testing...

by asking the right questions, analyzing and allocating the case appropriately based - on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding - test center administrators through the corrective steps. - Document details of cases and prioritize according to urgency and importance in - Salesforce. Monitor...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

Duties & Responsibilities: Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. Document details of cases and prioritize according to urgency...

**GENERAL SUMMARY**: **DUTIES & RESPONSIBILITIES**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and...

We have immediate permanent opening with our Client for Service Desk Analyst (Japanese Speaking) - KL, Malaysia Location Kindly find the detail JD below and send us your updated and detail resume to process. **Full Name**: **Contact No**: **E-mail**: **Current Company**: **Total exp**: **Relevant years of experience as** **List of certifications(if...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

**Job Requirement**: - Identify severity of case by asking the right questions, analysing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test centre administrators through the corrective steps. - Document details of cases and prioritize according to urgency...

JOB PURPOSE/ROLE/SUMMARY - Respond to requests for technical assistance in person via phone, electronically - Research questions using available information resourcesFollow standard Helpdesk procedures - Advise user on appropriate action - Log all help desk interactions - Prepare activity reports KEY RESPONSIBILITIES - Administer help desk software -...

Position: Service Desk Analyst Location: Kuala Lumpur Malaysia Duration: 12 Months Extendablle contarct Experience : 1+ Years in service desk Job Purpose 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To submit daily, weekly and monthly helpdesk report to team...

Establish and operate a Global Business Services Centre rendering IT Outsourcing services in IT Helpdesk/ Tech Support. Testing and Quality Assurance Business Applications Software Development Technology Infrastructure System Integration Application Development and Maintenance Provision of implementation, technical services and maintenance related to the...

**Job Title: Service Desk Analyst: Arabic Speaker** **Work Location - KL, Malaysia** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware /software / network problem resolution. - Administer and provide User account provisioning. -...

We have immediate opening with our **Client for **Service Desk Analyst Korean Speaking - KL, Malaysia** Kindly find the detail JD below and send us your updated and detail resume to process. **Full Name**: **Contact No**: **E-mail**: **Current Company**: **Total exp**: **Relevant years of experience as** **List of certifications(if any)**: **List of...