Siebel Helpdesk Analyst

Assess the severity of support cases and allocate resources accordingly. - Document support cases thoroughly and prioritize them based on urgency. - Monitor support queues and ensure timely resolution of issues. - Escalate complex issues to Level II Analysts or the Support Manager. - Identify opportunities for process improvements and recommend changes. -...

This position is for supporting Siebel CRM Solution architect for On-Cloud & On-Prem implementations.Responsibilities: Solution Architecture: Lead the design and architecture of Siebel Modules i.e. (Order Management) and EAI solutions that meet business requirements and support future growth. Develop high-level and detailed solution designs, considering...

**Our client is International Banking Industry.** - The Technology Service Desk acts as a 1st Level of support in relation to the required services within the Service Management environment. - The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service...

4+ Yrs of experience in Service Desk - Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues - Experience in PC Hardware configuration - Experience supporting LAN’s, PC operating systems and desktop software - Experience using a variety of PC software including...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

We are currently seeking a highly motivated and skilled fesh IT graduate Position - IT Service Desk Analyst. Location - KL, Malaysia **Key Responsibilities**: - Offer 1st level support and perform troubleshooting to resolve IT-related issues. - Log problems into HPSM accurately and efficiently. - Drive continuous improvement initiatives to enhance the...

by asking the right questions, analyzing and allocating the case appropriately based - on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding - test center administrators through the corrective steps. - Document details of cases and prioritize according to urgency and importance in - Salesforce. Monitor...

Establish and operate a Global Business Services Centre rendering IT Outsourcing services in IT Helpdesk/ Tech Support. Testing and Quality Assurance Business Applications Software Development Technology Infrastructure System Integration Application Development and Maintenance Provision of implementation, technical services and maintenance related to the...

**Principal Duties & Responsibilities**: - Tickets / requests are handled using BMC Remedy Salesforce tool. - Responsible for all incidents logged, follow up and follow through to ensure the E2E resolutions within the agreed SLA. - Identifying and resolve issues for users, guiding users through corrective steps. - Register, log and escalates issues to...

**Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers, guiding test center administrators through the corrective steps. - Document details of cases and prioritize according...

About Us:We are Different Technologies Pty Ltd, a company that uses technology to enable data transparency and strengthen trust. Our mission is to create a data-enriched and technology-powered ecosystem that enables deeper analysis and targeted interventions.The Helpdesk Operations role is a critical part of our team, responsible for ensuring smooth...

**Position**:Service Desk Analyst **Location**:Kuala Lumpur, Malaysia **Salary**:3300 Max **Allowance: Nil** **Shift time**:8 hours - 8:00 to 5PM **We prefer graduate with Degree in IT. **Job Purpose** 2. To provide 1st level support and troubleshooting. 3. To log problems onto HPSM. 4. To ensure continuous improvement to the job function 5. To...

Job Responsibilities (Should describe major responsibilities) - Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) - Prepare the test centers before they go Live for conducting Exams. - Keep self-updated on training, new initiatives and latest updates. - Actively work to meet/exceed the desired metrics/parameters. -...

**Job Title : ITSM Support Operations Analyst** **ROLE PURPOSE**: Deliver reliable ICT solutions and efficient support services and administration for IT Service Management/IT Helpdesk System and act as the custodian of all related processes, including documentation to ensure information accessibility, business operations efficiency and increased...

**Responsibilities**: - Identify and diagnose issues and problems - Support problem identification - Advise users on appropriate course of action - Monitor Issues from start to resolution **Requirements**: - Degree holder in IT or related fields - 1 year of experience in IT Support, Helpdesk, or Desktop Support Functions - Able to communicate effectively...

Job Responsibilities - Provides basic technical support for all software and hardware within agreed Service Level Agreements (SLA). - Providing an effective interface and communication between users and IT staff for any form of technical assistance. - Providing basic remote technical assistance for questions and problems - Work closely with Level 2&3 to...

Position: Project Executive Level: Junior Location: TPM / KL Job Scope - Communicate with business units in business requirements gathering and analysis, preparing system documentation. - Communicate with technical team on business requirements and tackle technical issues. - Perform system QA testing and monitor testing timeline and quality. - Create...

Position: Project Executive Level: Junior Location: TPM Job Scope - Communicate with business units in business requirements gathering and analysis, preparing system documentation. - Communicate with technical team on business requirements and tackle technical issues. - Perform system QA testing and monitor testing timeline and quality. - Create reports and...

You're joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you've got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.Job...

**Our Company** Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector...