Customer Care Specialist

3 weeks ago


Kuala Lumpur, Malaysia Britishpedia Media Group Sdn.Bhd. Full time

**職位: 客戶服務專員**

**公司:**英國百科媒體集團有限公司有限公司。

**就業類型:**全職

**基本薪資:** RM 2300 - RM 2800

**地點:**吉隆坡

**關於公司:**

在Britishpedia Media Group (BPH),我們不僅是一家出版社,我們也是說故事的人。我們成立於 2013 年,專注於分享歐洲成功人士鼓舞人心的生活故事。現在,我們的業務已擴展到馬來西亞和新加坡,並計劃在亞洲進一步發展,我們提供充滿活力的工作環境和充足的職業發展機會。

**加入我們的團隊作為客戶服務專家:**

踏上與成功人士建立聯繫的激動人心的旅程。作為客戶服務專家,您將在優先考慮客戶滿意度方面發揮至關重要的作用。積極傾聽他們的需求,及時解決問題,建立牢固的關係。如果您是一位具有良好人際關係技巧的團隊合作者,那麼您就有意願加入我們。

**職責:**
- 透過各種溝通管道及時回覆客戶的詢問。
- 透過電話、電子郵件和聊天跟進查詢並提供出色的服務。
- 發送付款跟進提醒並確保及時解決。
- 在客戶提交之前審查編輯完成的傳記。
- 滿足政府/當局的要求和董事/總經理的詢問。
- 履行其他指派的行政職責。

**要求:**

1. SPM/O-Level、文憑或任何領域的學位。

2、1-2年相關工作經驗。

3. 英語和國語熟練、流利。流利的印尼語將是額外的優勢

4.優秀的口頭溝通能力。

5. 清晰、自信的接電話方式。

6.以客戶為中心的思想。

7.願意接受挑戰,承擔責任。

8.積極的態度、適應力和解決問題的能力。



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