Fibre Installation

1 week ago


Subang Jaya, Malaysia Elabram System Full time

**Job Description**:

- Provide solutions to fibre customer post-installation technical issues including the below:

- Troubleshooting and configuration of hardware (router and WiFi devices)
- Engage with Digi Technology team for backend troubleshooting activities and solutioning
- Engage with partners (installers) for:

- on-site troubleshooting and solutions to address customer issues
- gather on ground feedback to pinpoint potential issues and solutions to address them
- Maintain a reference database of issues, configurations and solutions that can be used by the internal teams
- Propose long term solutions to ensure consistent service delivery and minimize customer disruptions/complaints
- Contribute to overall customer satisfaction score and post installation KPIs (new customer complaints, complaint aging)

**Requirement**
- Prior experience with fibre installation or WiFi installation
- Familiarity with router setup: DNS settings, IP configurations, DHCP settings, WAN settings, VLAN setup, etc
- Familiarity with troubleshooting Internet speed, public / private IP address assignment issues
- Familiarity with troubleshooting & setup of WiFi connections for home / office: 2.4Ghz vs 5GHz & using tools to test network speed & coverage

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,300.00 per month

Schedule:

- Day shift
- Evening shift

**Experience**:

- Technical Support: 1 year (preferred)



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