Korean Language Expert
4 weeks ago
**Role**:Korean Language Expert
**Timings**:Day Shift (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Chat
Key Skills: Digital Content Digital Marketing social media marketing Social Media Blogs
- Roles & Responsibilities
- Managing a team of 20 to 25 FTE'
Client/Customer/People Management
Drive Performance in the team to meet targets
Manage the daily team activities and ensure the daily operations run smoothly.
Drive Team adherence and manage monthly scheduling.
Handling Escalations
Manage key business metrics like SLA's and CSAT
Run reports & conduct a thorough analysis of SLA misses.
Drive Continuous Improvement in the team along with metrics improvement
Generate dashboard and scorecards for the Team for review.
Performance management and appraisals for the entire Team.
Weekly Reviews to the Management on key deliverables.
One-One with the team and scheduled Monthly Team meetings.
Feedback and Coaching
Knowledge management for the team and quality control
Responsible for people/employee career development
Generic & Behavioral Skills
- Excellent verbal and written communication skills.
Should be willing to work in shifts along with the team in customer business time.
Overall should be a good team player with willingness to learn and drive to achieve.
Practice and focused on Metrics.
Good Excel skills and Reporting knowledge
Should be able to drive Continuous Improvement in process.
Compliance - 100% IT-Sec and on time and accurate ILC clocking in last 6 months
Awareness on SLA/SLO Metrics and should be flexible for 24*7 shifts.
**Salary**: RM10k-RM12k
-
Language Expert
3 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Joint Resources Sdn Bhd Full time**Position: Networking Support with Japanese/Korean Language expertIise** **Location: Kuala Lumpur, Malaysia** **Job Type: Permanent** **Experience: 0 to 6Yrs** **Below are the job requirement details**: (Networking experience is not mandatory): - Japanese Language Expert-N1/N2-Certificatiion - Korean Language Expert-L4/L5/L6-...
-
Korean Language Specialist
3 weeks ago
Kuala Lumpur, Malaysia MOVING WALLS PTE. LTD. Full timeJob Description: We are seeking a talented individual fluent in Korean to join our team as a Korean Language Specialist. As a Korean Language Specialist, you will be responsible for various tasks requiring proficiency in the Korean language, including translation, interpretation, content localization, Platform support. You will work closely with...
-
Korean Content Moderator
3 weeks ago
Kuala Lumpur, Malaysia Language Talent Solution Full timeRequirements - Excellent verbal, written English and Korean communication skills. - Experience in Content Moderator will be an added advantage - Can thrive under stress and mínimal supervision - Ability to read, write and speak English and Korean - Able to work on 24/7 shift - Diploma in any field Job scopes - Review content on short-video, Images, audio,...
-
Account Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeJob Description:We are seeking an experienced Korean speaking Account Manager to join our team at Nityo Infotech. As a key member of our Accounts and Delivery team, you will be responsible for reviewing online content and ensuring the accuracy of copyright work.You will also be tasked with updating contents on popular social media platforms and auditing...
-
Korean Language Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeJob SummaryWe are seeking a highly skilled and experienced Korean Language Specialist to join our team at Nityo Infotech. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by providing accurate and timely responses to their queries in the Korean language.About the RoleThis is an exciting...
-
Korean Customer Service
3 days ago
Kuala Lumpur, Malaysia Language Talent Solutions Full timeTo respond to posts - public and private messages from customers on Facebook, Messenger, Twitter, etc. Task description would be comparable to Live Agent Voice and Chat topics. **Salary**: Up to RM9,000.00 per month Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting work (required) **Experience**: -...
-
Japanese - Korean Language Professional
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nityo Infotech Full timeWe are looking for a Japanese - Korean Language Professional who can help us deliver exceptional customer support to our clients. As a key member of our team, you will be responsible for reviewing online content and complaints received from customers, updating contents on social media platforms, and auditing content for social media upload.About UsNityo...
-
Customer Service
3 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Customer Service - Korean speaker Location: Selangor Working hours: 7 AM - 7 PM (rotational shift) Working days: Monday to Sunday (5 working days, 2 off days) **Salary**: RM9,000 (basic) + RM400 (KPI allowance) **Requirements**: - Native Koreans only - Minimum Degree and above - Proficient in at least B2 English **Responsibilities**: 2....
-
Customer Service Consultant
3 weeks ago
Kuala Lumpur, Malaysia Language Talent Solution Full timePosition: Customer Service Consultant - Korean Working hours: 8AM-5PM (Mon-Fri) Location: Work in office, office located in Kuala Lumpur Salary package: RM 8000 - RM 9300 (basic) + RM 500 allowance **Job Description**: 2. Handling member contacts directed through queues relating to the Client website as well as the Technician 1 skillset, resolving...
-
Deal & Contract Assist - Korean
4 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Deal and Contract Assist (DCA) Language: Korean Location: KL Sentral, Kuala Lumpur Working hours: Rotational shift; 8 AM - 8 PM Working days: Monday to Friday **Salary**: RM6,250 (basic) + RM1,200 (language allowance) OPEN TO NATIVE KOREANS AND LOCAL MALAYSIANS **Responsibilities**: - Execute essential tasks for intricate and nonstandard deals...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full timePasona Malaysia Job Opportunity:C&B Specialist with Korean Language SkillsOverview: We are looking for an experienced Compensation and Benefits specialist to join our team at Pasona Malaysia.Key Responsibilities:Manage payroll processes, including compensation, benefits, and labor relations.Develop and implement C&B frameworks and programs.Ensure compliance...
-
Content Moderator
3 weeks ago
Kuala Lumpur, Malaysia Language Talent Solution Full timePosition: Content Moderator - Korean Speaker Location: Kuala Lumpur, Malaysia **Salary**: RM 8000 - RM 8500 + night shift allowance Working hours: Rotational shift, 5 days a week (Mon-Sun) Hiring for Native Korean, willing to relocate to Malaysia / employment visa & one way ticket provided by company. Fresh graduates welcome to apply. **Job...
-
Junior Analyst
3 weeks ago
Kuala Lumpur, Malaysia GfK Retail and Technology Malaysia Sdn Bhd Full time**Requirements**: - Diploma/Degree in Mathematics/Statistics or any other related fields. - Min.** years of experience in Data Processing. - Proficiency in MS Word, MS Excel, and MS PowerPoint. - Ability to work independently with the ability to prioritize and multi task; able to think rationally under pressure. - Fresh graduates are encouraged to apply. -...
-
Content Reviewer
2 weeks ago
Kuala Lumpur, Malaysia Cognizant Full time**Position**: Content Reviewer - Korean Language **Work Location**: KL Sentral area **Work mode**: Onsite **Working hour**: 24*7 rotational shift, 5 days working **Certification/Qualification**: - Any Graduate / Law graduate will be given more preference - 0 - 2 years working experience, preferable in BPO industry **Key Responsibilities for the...
-
Korean Speaker Customer Service
4 days ago
Kuala Lumpur, Malaysia Language Talent Solutions Full timeTo respond to posts - public and private messages from customers on Facebook, Messenger, Twitter, etc. Task description would be comparable to Live Agent Voice and Chat topics. **Job Types**: Full-time, Permanent **Salary**: Up to RM9,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Monday to...
-
Process Associate
1 day ago
Kuala Lumpur, Malaysia Language Talent Solutions Full timeEnd to end airline operation - To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service. - To be able to deal with customers and meet customer requirements - Work Environment - 24*7 - Language: Should be fluent in spoken...
-
Korean Transition Specialist
2 days ago
Kuala Lumpur, Malaysia Cognizant Full time**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...
-
Korean Transition Specialist
1 day ago
Kuala Lumpur, Malaysia Cognizant Full time**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...
-
Airlines Customer Service
3 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timeDesignation: Customer Service (Airlines) - Korean speaker Location: Cyberjaya Working hours: 24/7 rotational shift **Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350) **Requirements**: - Native Korean speaker OR non-native Korean with TOPIK 5 or 6 - Diploma and above (Diploma must have at least 3 years working...
-
Talent Acquisition
4 days ago
Kuala Lumpur, Malaysia Language Talent Solutions Sdn Bhd Full timeDevelop job postings, job descriptions, and position requirements - Perform reference checks as need - Facilitate the offer process by extending the offer and negotiating employment terms - Manage onboarding and new hire process - Stay abreast of recruiting trends and best practices - Manage the overall interview, selection, and closing process - Ensure all...