Telephone Debt Collection Team Leader

2 weeks ago


Kuala Lumpur, Malaysia TECHAI PARTNERS SDN. BHD. Full time

**About Us**:
A new Fintech startup dedicated to revolutionizing the lending industry. We aim to create a seamless, transparent, and customized financial experience for our clients. Our team thrives on innovation, collaboration, and the relentless pursuit of excellence. We are now looking for a dynamic Business Assistant to join our team and contribute to our journey of transforming the fintech landscape.

**Key Responsibilities**:
Responsible for planning, supervising, managing and implementing debt collection (THN) over the phone of premature debts effectively and meeting the set debt collection targets monthly, quarterly and annually, contributing to reducing the debt group transfer rate as well as reducing the total group debt, As follows:

- Manage a group of employees of 20 - 30 people, arrange work plans/schedules and handle group work in reminding overdue customers to pay. Listen to calls and randomly check customer calls.
- Debt Collection staff to ensure Debt Collection activities comply with approved regulations, policies and procedures
- Statistics, analysis, and evaluation of the quantity and quality of debt collection staff on

a daily basis
- Monitor and manage daily efficiency and productivity to plan and promptly support debt collection staff to achieve the best debt collection results for the Company.
- Based on customer data on the system, allocate customer lists (contract lists) to suit the abilities of each employee in the group.
- Review customer loans and customer information (address, phone number, related information)
- Resolve internal issues between employees under management authority and each other, or with related departments
- Share with group members plans, activity orientation, reward policies, and emulation programs
- Participate in supporting and coordinating personnel in the department to ensure efficiency and reasonable workload for the entire department, directly handling complex customer cases
- Participate in developing scripts, processes, and regulations related to debt collection calls
- Monitor the process and propose changes and improvements based on each stage to meet the company's requirements
- Make daily, weekly, monthly reports for management
- Strive to complete the targets set by the Department

**Other jobs**:

- Coordinate with human resources staff and related departments to complete employee data on statistical lists of employees with bonuses, time sheets, quota allocation...
- Participate in employee recruitment
- Participate in testing new functions of the system
- Other tasks assigned by management

**Direct manager and in charge of group management**
- This position reports to the Head of Debt Collection Department and country manager

**Security**

The Debt Collection Team Leader is obliged to protect and secure information related to the company's work and business.

**Job requirements**
- Graduating from college or higher.
- Minimum 3 years of working experience as Debt Collection Team Leader
- Minimum 2 years of experience working with automatic calling systems
- Minimum 3 years of experience working in Debt Collection (with good track record)
- Never recorded any fraud or been disciplined in the report of the Call Quality Control Department ===> if recruiting internally

**Skill**:

- Have a positive attitude at work
- Good communication and situation handling skills, able to negotiate and persuade effectively
- Effective time management skills

**What We Offer**:

- Attractive and competitive remuneration package.
- Performance-based bonuses.
- A professional working environment in a new office located in the vibrant Bangsar South.

**Join Us**:
Expected Start Date: 1/5/2024

**Salary**: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

Expected Start Date: 05/01/2024



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