IT Support Technician

6 months ago


Kuala Lumpur, Malaysia Burgeon Bricks Sdn Bhd Full time

Solution Integrator firm looking to hire an experienced IT Support tech for the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users

Desktop support technicians are primarily responsible for fixing and maintaining client’s desktop computing environments.

They also provide remote assistance through the telephone and Internet to guide end
- users who need to troubleshoot their computers.

Common duties of desktop support technicians include setting up accounts, repairing or replacing faulty hardware, and assist in infrastructure issues.
- Higher NITEC/ Diploma in Computer Science or related disciplines
- Typically, 2- 5 years deployment and support experience for Windows-based environments.
- Working knowledge of LAN and WAN topologies and architecture, CCNA preferred.
- Working knowledge of Server and PC operating systems - such as Windows 2008 and 2012, PC operating systems such as Windows 7, 8 and 10.
- Working knowledge PC hardware and components
- Good interpersonal skills, able to interact well with workers and positively influence them.
- Good documentation and case follow up initiatives.
- May be required to work flexibly on occasions outside normal working hours, ensuring that services are not disrupted by technical maintenance.

**Job Types**: Full-time, Permanent

**Salary**: RM5,500.00 - RM7,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Retention bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 2 years (required)

**Language**:

- English (preferred)
- Chinese (preferred)

License/Certification:

- CCNA (preferred)

Willingness to travel:

- 75% (preferred)


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