First Line Support Technician

3 weeks ago


Kuala Lumpur, Malaysia ERM Group Full time

Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.

The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.

ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.

Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation. They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM


This role is based in ERM’s KL office.

The culture at ERM is hardworking and very team-oriented. Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.

The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.

Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.

Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.

This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets

Main Duties:

- Provide support on all Complexity 1 requests via Ticketing System and Telephone
- Manage and maintain Request lifecycle through to resolution
- Provide outstanding customer service both written and verbal
- Provide support for both Incident and Service Requests
- Create and manage user accounts
- Imaging, personalisation and support of ERM’s estate of Endpoints
- Create solutions in Knowledge Database to aid with faster access to knowledge and resolutions
- Providing onsite and remote support to all functions and areas of the business
- Organise a prioritise ticket backlog and new incoming requests



  • Kuala Lumpur, Kuala Lumpur, Malaysia ERM Full time

    Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.The business of "sustainability" reflects what we do to support our clients as they...

  • First Line Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Emantisit Full time

    We are hiring for First Line Analyst for one of our clients in Malaysia. Please find the details below: Experience: 2+ years Work From Home **Job Type**: 12 months contract Job requires **Mandarin Speakers** or **Indonesian speakers who are available in Malaysia.** Start Date: May 27, 2024 (Looking for someone who can join immediately). Proven experience...

  • First Line Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...

  • First Line Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep...


  • Kuala Lumpur, Malaysia inDrive Full time

    , Kuala Lumpur - We are looking for a Junior Second Line Support Specialist based in Malaysia, Your primary responsibility will be to handle escalated technical issues that cannot be resolved at the first line of support, ensuring timely resolution and maintaining high levels of customer satisfaction. **Responsibilities**: - Complex Issue Resolution:...

  • IT Technician Support

    3 weeks ago


    Kuala Lumpur, Malaysia BRIGHT LANGUAGE CENTER Full time

    IT Technician diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. IT Technician responsibilities include installing and configuring computer hardware and being the primary point of contact for IT support within a company. - solving abilities for the position of IT Technician. The duties of an IT...


  • Kuala Lumpur, Kuala Lumpur, Malaysia inDrive Full time

    , Kuala Lumpur We are looking for a Junior Second Line Support Specialist based in Malaysia, Your primary responsibility will be to handle escalated technical issues that cannot be resolved at the first line of support, ensuring timely resolution and maintaining high levels of customer satisfaction.Responsibilities: Complex Issue Resolution: Handle escalated...

  • IT Support Technician

    2 weeks ago


    Kuala Lumpur, Malaysia Ria Financial Services Full time

    IT Support Technician - Work as an APAC IT Support Team member to collaboratively resolve technical issues. - Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for Global region. - Determine the best solution based on the issue and details provided by users. - Keep well documented and updated case...

  • IT Support Technician

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Financial Services Full time

    IT Support Technician Work as an APAC IT Support Team member to collaboratively resolve technical issues. Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for Global region. Determine the best solution based on the issue and details provided by users. Keep well documented and updated case notes on...

  • IT Support Technician

    4 weeks ago


    Kuala Lumpur, Malaysia Ria Full time

    Work as an APAC IT Support Team member to collaboratively resolve technical issues. - Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for Global region. - Determine the best solution based on the issue and details provided by users. - Keep well documented and updated case notes on all tickets on...

  • IT Support Technician

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full time

    Work as an APAC IT Support Team member to collaboratively resolve technical issues. Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for Global region. Determine the best solution based on the issue and details provided by users. Keep well documented and updated case notes on all tickets on a...

  • First Level Support

    1 week ago


    Kuala Lumpur, Malaysia Virtual Calibre Sdn Bhd Full time

    **About the Role**: - Role: First Level Support - Client: Strateq - Based Location: Onsite - Kuala Lumpur - Tenure: Initial Contract 36 Months - Joining Date: Immediate / 1 Month - Nationality: Local Malaysian **Responsibilities**: Ticket Management: Open, update, and close support tickets in the designated ticketing system, ensuring all relevant...

  • First Level Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Virtual Calibre Sdn Bhd Full time

    About the Role: Role: First Level Support Client: Strateq Based Location: Onsite Kuala Lumpur Tenure: Initial Contract 36 Months Joining Date: Immediate / 1 Month Nationality: Local MalaysianResponsibilities:Ticket Management: Open, update, and close support tickets in the designated ticketing system, ensuring all relevant information is properly documented...


  • Kuala Lumpur, Malaysia Expro Full time

    **Who is Expro?** Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...

  • IT Support Technician

    2 weeks ago


    Kuala Lumpur, Malaysia Burgeon Bricks Sdn Bhd Full time

    Solution Integrator firm looking to hire an experienced IT Support tech for the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users Desktop support technicians are primarily responsible for fixing and maintaining...

  • Support Technician

    3 weeks ago


    Kuala Lumpur, Malaysia Karar Solutions Sdn Bhd Full time

    Experiances in Computer Hardware / Software Support Maintain and repair technological equipment (e.g. routers) or peripheral devices Proven experience as **computer technician** or similar role **Job Type**: Temporary Contract length: 12 months Pay: RM1,800.00 per month **Benefits**: - Professional development Schedule: - Day shift - Night...

  • First Aider

    4 days ago


    Kuala Lumpur, Malaysia Sunway Lagoon Sdn Bhd Full time

    **JOB SUMMARY** - To assist operate all First Aiding with the highest level of procedures. - To adhere to all standard First Aid procedures, carry out daily inspections of First Aid equipment and medicines. - To ensure customers' safety and report on safety hazards to your superior immediately. - To provide First Aid attention immediately. - To inform and...

  • IT Technical Support

    3 weeks ago


    Kuala Lumpur, Malaysia VTA Corporation Sdn Bhd Full time

    Key responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....

  • IT Support Technician

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Burgeon Bricks Sdn Bhd Full time

    Solution Integrator firm looking to hire an experienced IT Support tech for the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with usersDesktop support technicians are primarily responsible for fixing and maintaining client's...

  • First Aider

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Lagoon Sdn Bhd Full time

    JOB SUMMARY To assist operate all First Aiding with the highest level of procedures. To adhere to all standard First Aid procedures, carry out daily inspections of First Aid equipment and medicines. To ensure customers' safety and report on safety hazards to your superior immediately. To provide First Aid attention immediately. To inform and attend customer...