M494-kw-a Branch Manager

2 weeks ago

George Town, Malaysia Nala Groups Full time

Job Code: M494-KW-A(A45)

Position: Branch Manager

Salary Package: RM3,500 - RM7,000

Company Background: Aesthetic & General Clinic

Working Location:

- Jelutong, Pulau Pinang
- Bayan Lepas, Penang
- Tanjung Tokong, Penang

Working Days: 5 working days (rest day on weekdays)

Working Hours: 8am - 6pm

**Benefits**:

- Bonus, EPF AND SOSCO, 13 days of Annual Leave, Sick leave, Medical Benefit

**Job Descriptions**:
1. Leadership and Personnel Management:

- Provide effective leadership and direction to clinic staff, fostering a positive work environment
- Recruit, train and supervise clinical and administrative personnel
- Conduct performance evaluations and implement professional development plans for staff members

2. Operational Management:

- Develop and implement operational policies and procedures to optimize clinic efficiency
- Oversee day-to-day operations, including appointment scheduling, patient flow, and inventory management
- Monitor performance and implement strategies to improve clinic performance

3. Financial Management:

- Develop and manage clinic's budget, ensuring financial sustainability and profitability
- Monitor revenue and expenses, identify variances, and take corrective actions as needed
- Implement cost-saving initiatives while maintaining quality standards

4. Patient Care and Customer Service:

- Ensure the delivery of high quality patient care in accordance with established standards and protocols
- Address patient inquiries, concerns and complaints in a timely and professional manner
- Implement strategies to enhance patient satisfaction and loyalty

5. Regulatory Compliance:

- Ensure compliance with healthcare regulations, accreditation standards, and industry best practices
- Maintain accurate and up-to-date documentation, including patient records and regulatory filings
- Stay informed about changes in healthcare laws and regulations and implement necessary adjustments

6. Collaboration and Communication:

- Collaborate with medical staff, administrative teams and external stakeholders to achieve organizational goals
- Facilitate effective communication within the clinic and with external partners, such as insurers and suppliers
- Participate in meetings, committees, and other activities to promote teamwork and continuous improvement

**Job Requirements**:

- Bachelor's Degree in Healthcare Administration / Business Administration / any related field (Master's Degree is preferred)
- Proven working experience in healthcare management, with a minimum of 2 years managerial role
- Strong leadership, interpersonal, and communication skills
- Proficiency in financial management, budgeting and analysis
- Knowledge of healthcare regulations, compliance requirements and quality improvement initiatives
- Ability to prioritize tasks, handle multiple responsibilities and adapt to changing priorities.

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