![ManpowerGroup](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
2 weeks ago
Company: Engineering Company
Location: UOA Corporate Tower, Avenue 10, The Vertical,Bangsar South City, No. 8, Jalan Kerinchi
Basic salary: up to RM3500
Benefits: 14 days Annual Leave, 14 days Medical Leave, 60 days Hospitalisation Leave, 60 days Maternity Leave, Medical coverage RM100 per month, EPF, Socso and EIS contributions.
Working Hour: 9am-6pm, Mondays - Fridays
Contract Duration: 6 months (renewable)
Help company to be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customers.
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
- You will assist other customer service associates with administrative duties.
- You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
- You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Requirement:
- Must have skill - SAP knowledge
- Nice to have skills - ERP system SFDC
- Diploma / Bachelor's Degree in any fields or equivalent.
- 2 - 3 years of experience in Customer Service roles or hands-on experience in order management / processing.
- Strong computing skills; Microsoft Office programs - proficiency in Microsoft Excel, Microsoft Word
- Able to work under pressure and able to adapt to changes.
- Passionate towards customer satisfaction.
- Self-motivated
- Looking for someone who is able to learn quickly, attention to details, desire towards quick turnaround, work well in teams, commitment to discover innovative ways of customer satisfaction.
**Job Types**: Full-time, Contract
**Salary**: Up to RM3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
- SAP: 1 year (preferred)
**Language**:
- English (preferred)
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