Customer Operations Lead

7 months ago

Kuala Lumpur, Malaysia NCR Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Key Responsibilities:
- Proficiency in English and Japanese (both verbal and written) is essential, as the role requires effective communication with our Japanese-speaking partners and clients- Responsible for the overall quality of service and performance of NCR Voyix’s Services Offering (including Support, Field Services, Parts and Logistics Services)- Ensuring the relevant systems, methodologies and procedures are in place to achieve NCR Voyix’s contractual agreements- Owner of the Incident, Request, Change and Escalation and Continuous Improvement processes- Assist with support of issues regarding service delivery such as missed SLAs, recurring hardware problems or excessive downtime, parts-related service issues, service entitlements, access to NCR Voyix systems, assist with invoicing and out-of-scope T&M billing- Tracking of all service performance metrics- Analyse and report on key Support metrics based on agreed SLA’s- Provision of accurate and timely reports and information as per agreed cadence- Developing a strong understanding of customer changes that may impact on NCR Voyix’s Service performance- Driving internal and customer meeting governances- Be the primary first point-of-contact for the customer relating to service delivery matters- Be an ambassador for NCR Voyix, working closely with the customer to provide effective communication on service delivery matters and building relationships to ensure effective dialogue between teams

Qualifications:
- Bachelor’s degree or relevant industry experience highly regarded- 5+ years of related experience essential- Extensive Service Delivery experience essential- Managed Services experience highly desirable- Demonstrated proficiencies in the Microsoft Office Suite

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

  • Customer Operation Supervisor

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Customer Onboarding Manager

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Risk Operations Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...

  • Customer Operations Lead

    7 months ago

    Kuala Lumpur, Malaysia NCR Corporation Full time

    Customer Operations Lead **About NCR** **VOYIX** NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global...

  • Customer Service Operations Lead

    6 days ago

    Kuala Lumpur, Malaysia Shopee Full time

    **: - Lead the overall Operations team i.e. Inhouse and BPO (business process outsourcing) - Lead Customer Service team in delivering high quality customer service experience through effective management of day to day operations - Motivate team members including Team Leads and Customer Service Agents, ensuring that tasks are performed in line with and...

  • Customer Success Operation Lead

    7 months ago

    Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Role Overview** We are seeking a highly motivated and detail-oriented Operations Lead to join our Customer Success Team. As the Operations Lead, you will play a pivotal role in optimizing the efficiency and effectiveness of our customer success operations. You will be responsible for streamlining processes, implementing best practices, and ensuring...

  • Customer Service Operations Lead

    7 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Customer Service Team Leader

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Requirements**: **Team Leadership**: - Inspire and empower a team of customer service representatives, guiding them towards success. - Set clear performance goals, provide regular feedback, and conduct performance evaluations to drive continuous improvement. - Cultivate a positive and collaborative team environment that fosters growth and...

  • Customer Service Lead

    15 minutes ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Customer Operations and Support Team Lead

    7 months ago

    Kuala Lumpur, Malaysia Powerverse Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric...

  • Digital Acquisition Marketing Manager

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    This is a key role in driving the growth and profitability of our brand including customer acquisition and retention. Your role is to focus on the local market initially with the opportunity to develop this into a global role. Due to growth, we are looking to hire an ambitious Digital Acquisition Marketing Manager to take our digital customer acquisition to...

  • Funding Associate

    8 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Company Overview**: BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company...

  • Fraud Operations Lead

    7 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Lead, Cards Operations

    7 months ago

    Kuala Lumpur, Malaysia YTL-Sea Digital Bank Project Full time

    **Overview**: The Cards Operation Lead is responsible for overseeing and managing the day-to-day operations related to card products, such as credit cards or debit cards, within a financial institution or a company that issues cards. This role involves ensuring the efficient functioning of card-related processes, compliance with regulations, and providing...

  • Service Operations Lead

    7 months ago

    Kuala Lumpur, Malaysia Intellect Full time

    As the Service Operations Lead at Intellect, you will play a pivotal role in shaping the patient experience, ensuring service excellence, and optimising operational performance. Within your scope, you will also oversee the customer support team, ensuring timely and effective assistance to patients and stakeholders, and the care navigation team, ensuring...

  • Digital Marketing Coordinator

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **About Us** Introducing BID Operations, your trusted partner in providing comprehensive technology, corporate function solution, accounting & operations, and risk & compliance services to support our customer business growth! Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. We...

  • Lender Operations Lead

    1 week ago

    Kuala Lumpur, Malaysia amalan international Full time

    We are keen to recruit enthusiastic and resourceful Lender Operations Lead in Malaysia. Our mission at amalan is to assist people in regaining control of their finances. We advise our customers on ways to renegotiate their loans to a level they can afford. We are first to offer such service in Indonesia and Malaysia using a professional, attentive and...

  • Restaurant Operations Lead

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the RoleWe are seeking a seasoned F&B professional to lead our all-day dining and specialty restaurant operations at KLIA. As Restaurant Operations Lead, you will be responsible for overseeing daily activities, ensuring exceptional guest experiences, and driving financial targets.Key Responsibilities:Oversee and coordinate all restaurant functions,...

  • Client Funds Settlements Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Client Funds Settlements Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...