Customer Onboarding Specialist

3 weeks ago


Subang Jaya, Malaysia DHL Full time

We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.

**Job Responsibility**:

- Focuses on monitoring, evaluating, and optimizing the performance and outcomes of implemented customer projects against day-to-day operations
- Ensuring that they align with customer requirement and deliver the expected performance and benefits.
- Responsible for implementation function and, success of customer onboarding
- Manages and implement global and regional implementation initiatives and rollouts
- Contribute and implement business strategy and objectives toward Company growth
- Propose and design solution in internal & external IT integrations involving customer systems
- To study and identify processes to increase company competency in implementation process and qualification, includes certifications and training.
- Coordinates with all stakeholders and content experts to achieve seamless implementation
- Drives and supports process compliance (incl. KPI monitoring and enforcement)

**We are expecting the incumbent to meet these requirements**:

- Min. 2 years of working experiences as related to Process-Driven and Customer Engagement for business onboarding.
- Bachelor’s Degree in Logistics, Business Studies or any relevant academic background.
- The incumbent needs to be proficient in stakeholder engagement to ensure seamless experience for our customer.
- Skillset require includes prioritizing, organizational skills, attention to detail, and proficiency in Microsoft Excel.
- This position is located in USJ 25, Subang Jaya.



  • Subang Jaya, Selangor, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Subang Jaya, Selangor, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Subang Jaya, Selangor, Malaysia DHL Full time

    We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.Job Responsibility: Focuses on monitoring,...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Subang Jaya, Selangor, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believethat our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Subang Jaya, Selangor, Malaysia IBM Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

    Softinn is a hotel technology company. Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products. We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are...


  • Petaling Jaya, Malaysia FastLane Group Full time

    A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...


  • Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

    Softinn is a hotel technology company.Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products.We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from...

  • Banking Ops

    2 weeks ago


    Petaling Jaya, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    **RESPONSIBILITIES** - Support day-to-day operational activities in the Onboarding processes. - Perform day-to-day eKYC processing with consistency. - Review of name screening alerts with sound judgment and taking into account timeliness of alert closures. - Conduct CDD documentation and review for Retail Consumers with high quality standards (e.g....


  • Subang Jaya, Malaysia ANTBUILDZ SDN. BHD. Full time

    **What we seek**: **Responsibilities**: As a **Partner Success Specialist**, you will play a crucial role in fostering strong relationships with our rental partners, ensuring a smooth onboarding process, and helping them succeed on our platform. Your primary responsibilities will include managing SKU listings, optimizing pricing strategies, providing...


  • Petaling Jaya, Malaysia Food Market Hub Full time

    Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...


  • Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

    Softinn is a hotel technology company. Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products. We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are...


  • Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time

    Softinn is a hotel technology company. Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products. We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are...


  • Subang Jaya, Selangor, Malaysia Kone Full time

    Why this role?The Digital Services Specialist is part of the Technical Help Desk (THD) organization.What will you be doing?: Operative activities: _ Evaluate and coordinate issues from customers, sales teams, and field operations. _ Responsible for the digital issue resolution endtoend processes. Analyze any identified issues with digital services and...


  • Subang Jaya, Selangor, Malaysia ANTBUILDZ SDN. BHD. Full time

    What we seek:Responsibilities:As a Partner Success Specialist, you will play a crucial role in fostering strong relationships with our rental partners, ensuring a smooth onboarding process, and helping them succeed on our platform. Your primary responsibilities will include managing SKU listings, optimizing pricing strategies, providing technical assistance,...


  • Subang Jaya, Selangor, Malaysia Grab Full time

    Job Description:Get to know our Team:We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered. Grab DIGIBank has big dreams to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.What will you do? Ensure...


  • Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING-MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone callJob Requirements:Bachelor's Degree or...