IT Support Specialist

2 weeks ago


Puncak Alam, Malaysia STAR GLORY ASIA (M) SDN BHD Full time

**ACCOUNTABILITY**

**User Support**:

- Respond promptly to user inquiries and provide technical assistance.
- Offer guidance and training to users on IT-related matters.

**Technical Knowledge**:

- Possess basic knowledge of Windows operating systems.
- Familiarity with networking concepts, protocols, and troubleshooting techniques.
- Ability to diagnose and resolve system issues efficiently.

**Networking, Server, and Domain Expertise**:

- Demonstrate a solid understanding of networking principles.
- Proficient in managing and troubleshooting server-related problems.
- Knowledgeable about domain administration and maintenance.

**Retail Operations**:

- Understand and support IT requirements specific to retail operations.
- Collaborate with retail teams to address and resolve technical challenges.
- Contribute to the optimization of IT systems in alignment with retail needs.

**Problem-Solving**:

- Investigate and diagnose complex technical issues.
- Develop and implement effective solutions to technical problems.
- Proactively identify potential issues and address them before they impact operations.

**Documentation**:

- Maintain accurate records of user issues and resolutions.
- Document troubleshooting procedures and solutions for future reference.

**Communication**:

- Communicate technical information to non-technical users in a clear and understandable manner.
- Collaborate with cross-functional teams to ensure the smooth functioning of IT systems.

**EXPERIENCE & QUALIFICATION**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows operating systems, networking, and system troubleshooting.
- Familiarity with server administration and domain management.
- Excellent communication and interpersonal skills.
- Ability to adapt to a dynamic and fast-paced work environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows 10 are a plus.
- Walk users through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to Commute:

- Puncak Alam (required)

Ability to Relocate:

- Puncak Alam: Relocate before starting work (required)



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