Training and Quality Specialist

7 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Monetization Integrity (MI) Team
As a part of monetization department, MI should be specifically designed to best serve monetization needs. MI is synonymous with content safety as severe leakage could be fatal to our apps, but it's different from content safety in that: overkill in content safety lead to damage to user experience (hard to measure), whereas overkill in monetization means instant loss of profit. This means for us, controlling overkill is as important as controlling leakage. ⁣MI is positioned to be one of the engines to drive growth.

What will I be doing?
1. Act as the 1st line auditor for the quality of the team's and individuals' output
2. Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive quality improvements;
3. Work closely with other departments to respond promptly to relevant quality related needs;
4. Participate in quality calibrations with the teams to continuously drive policy understanding and quality result
5. Participate in the development of quality inspection standards and continuously optimize the processes, systems and tools.

**Qualifications**:
What should I bring with me?

Minimum Qualifications
1. At least a Bachelor's degree
2. Computer fluency and understanding of software and advanced internet functions;
3. Strong analytical skills with a keen eye for details.
4. Quality audit and quality management related experiences;
5. Comfortable working in a fast-paced, high volume and culturally diverse environment
6. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

Preferred Qualifications
1. We will be prioritizing applicants who have a current right to work in Malaysia, and do not require company sponsorship of a visa.
2. 1 - 3 years of relevant work experience in quality management is desirable

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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