![Padini Holdings Berhad](https://media.trabajo.org/img/noimg.jpg)
Card & Customer Relations Manager
3 weeks ago
Direct the daily operations of the CCR team by planning, prioritizing and delegating work tasks to ensure proper functioning of the department;
- Identify and implement strategies to improve quality of service, productivity and profitability by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results;
- Develop and implement customer care policies, procedures and regulations necessary for ensuring a satisfied customer base;
- Handle tough or complex customer issue by analyzing said problems to come up with effective solutions in addressing customer complaints;
- Coordinate and manage customer service projects and initiatives;
- Ensure proper functioning of the department by determining the necessary resources and tools available for quality customer service delivery;
- Lead and manage performance of the team.
**Job Requirements**:
- Diploma or Bachelor Degree in related field;
- At least 5 years of solid experience in leading Customer Service Team;
- Experienced in **Retail Industry **will be an added advantage;
- Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language;
- Excellent written and verbal communication, problem-solving and negotiation skills;
- Passionate in delivering excellent customer service for customer satisfaction.
**We Offer**:
- Competitive Salary
- Performance Bonus
- Annual Leave
- Outpatient Medical Coverage
- Insurance Coverage (GHS, GPA and GTL)
- Career Development Opportunity
- Staff Purchase Discount
- Semi Flexible working schedule
*Subject to position offered / outlet / sales performance / company’s policy*
**Benefits**:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Application Deadline: 04/20/2024
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