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OTC Customer Service Specialist
6 days ago
Hello MEXC is looking for an OTC Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for
**Why us?**
- Competitive salary + bonuses
- Career advancement
- Various benefits and support from the company
- Friendly team
**Responsibilities**:
- Resolve customer issues and disputes in a timely and efficient manner, escalating complex cases to the appropriate teams when necessary.
- Collaborate with internal teams, including compliance, operations, and technical support, to address customer concerns and improve service quality.
- Guide clients through the process of buying, selling, and transferring cryptocurrencies on our platform, offering insights and support as needed.
**Job Requirements**:
- Fluent in Mandarin and English
- Strong business sensitivity and able to master basic business after receiving training. Financial related knowledge and experience is preferred;
- Ability to self-manage and work independently in a fast-paced environment with constant changes;
- good communication, good expression skills, affinity, hard-working, good pressure-bearing ability;
**Salary**: From RM8,000.00 per month
**Experience**:
- Blockchain: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
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