Inbound Sales Representative- English Speaking

6 months ago


Petaling Jaya, Malaysia Teleperformance Malaysia Full time

**Responsibilities**
- Handle incoming calls using proper sales and customer service practices throughout the interaction.
- Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
- Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
- Troubleshoot client products to ensure a one-call resolution.
- Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
- Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
- Open to working in rotational shifts.

**Qualifications**
- Bachelor's degree or Diploma in any discipline
- Open to Local Malaysian
- Proficiency in written and spoken English (at least CEFR B2 Level)
- Minimum 1 year of **sales experience** preferred
- Strong ability to turn support calls into sales opportunities

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- sales: 1 year (required)

**Language**:

- English(at least CEFR B2 Level) (required)



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