Sales Representative
3 days ago
**Role**:Sales Representative
**Timings**:Rotational Shifts (Permanent)
**Industry**:Other
**Work Mode**:Work from office
**Functional Area**:Sales / Business Development / Client Servicing
Key Skills: Sales
- Location: PJ
Pre-dominantly night shift for Canada: 9pm - 6am or 10pm - 7am or 4pm to 1am/ Monthly shift rotation
Salary : 3k - 4k MYR
English
**Qualifications**:
- Bachelor’s degree or Diploma in any discipline
- Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
- Must be tech savvy and interested in the customer’s products and platform features
- 1+ years’ sales experience with a proven record of fact finding to uncover customer needs
- Ability to meet sales targets, while providing a stellar customer experience
- Strong capability of transitioning support calls to solutioning sales opportunities
- Proven ability to promote and build extraordinary customer rapport
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
- Self-driven to achieve targets and deliver superior service
- Responsibilities- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
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