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Telco (Mandarin Customer Service)

7 months ago

Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**LOCATION**:

- KL Sentral

**JOB SCOPE**:

- Handle and assist customers’ general inquiries via chat support system.
- Taking ownership to solve challenges faced by customers and clients' partners.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA

**REQUIREMENTS**:

- Excellent English & Mandarin communication (verbal & written) skills.
- MUST be able to speak, read and write in Traditional Mandarin.
- SPM and above or equivalent.
- Able to work on rotational shifts, public holidays and weekends.

**SALARY PACKAGE**:

- Basic Salary: RM4000
- KPI Allowance: RM400
- Night shift allowances ： 300

**OFFICE HOURS**:

- Rotational shifts (Monday-Sunday)
- 9 hours working a day (inclusive 1 hour a break)
- 5 working days + 2 days off (depending on shifts)

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM4,000.00 - RM4,700.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Retention bonus

**Education**:

- STM/STPM (required)

**Language**:

- Mandarin (required)
- English (required)