Customer Business Solutions Manager

4 days ago


Kuala Lumpur, Malaysia Brand International Full time

**Responsibilities**:

- Raise Sales Force awareness and understanding of the Business Solutions and the use of its different modules (LINK, EDI, REPORTING)
- Analyze customer needs in terms of Business Solutions and write related requirements.
- Write requirements needs and/or functional requirements specification of Business Solutions systems evolution
- Detect potential dysfunctions and/or entries deficits in our business solutions systems and coordinate correctives actions with quality service (root causes)
- Provide elements for customers' contractual activity reviews.
- Monitor the market's best practices.
- Alert and report dysfunctions to Management
- Ensure Level 1 support to customers on Business Solutions tools

**Job Requirement**:

- Preferably at least 3 years of related working experience.
- Preferably Manager specializing in Others or equivalent.
- Good communication skills in the English language for both spoken and written
- Good knowledge in overland, Air and Sea transportation.
- 1 Full-time/Permanent position available



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