Analyst, Assistance Centre Billing
6 months ago
Overall Purpose of The Job: The team functions as the final station in the Quote -To-Bill
cycle before Billing is sent to the external clients. The effectiveness of this Team will facilitate the management of the working capital for the support countries and provide a streamlined connection to the external Clients. This position serves to process claims from Providers and turn these into Billings, incorporating appropriate case fees in a timely and accurate manner. Key responsibilities: - Ensure that all documents sent from the support countries are timely checked and acknowledged. - Processing of Claims from the Providers within approved guidelines and procedures in a timely manner - Proper compilation of supporting documentations as required. - Manage response to queries received into the generic mailboxes; acknowledgement within 1-work day, and reply within 1-work day from acknowledgement. - Support the Team Leaders in managing the team’s KPIs including WIP, TBT. - Initiate & implement continuous improvement effort within support areas - Any other duties within the Claims & Billings department, as assigned. Requirements: - At least 1-2 years of working experience, preferably in handling claims or administrative support to clients-facing function - Proficient in commercial English
The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group is trusted by 11,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 11,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.
Bachelor's or Equivalent
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