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Euc & Service Desk Specialist

4 months ago

Sungai Besi, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
- Maintain and manage Microsoft services Windows 11 and O365. Ensure these services operate optimally and securely, with cyber security best practices.
- Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects, ensuring successful implementation within defined timelines and budgets.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Proactively address any challenges that may arise, striving to minimize downtime and enhance user experience.
- Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials. Ensure that all documentation is kept up to date with the latest security best practices.
- Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment. Identify team skill development opportunities, with a focus on cyber security and emerging technologies.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services. Promote effective communication and cooperation to achieve common goals.
- Stay abreast of emerging technologies and industry trends. Participate in evaluating and implementing new solutions that align with the organization's evolving needs and improve the resiliency and security of EUC services.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services. Maintain strong vendor relationships to leverage expertise and resources when necessary.
- Provide exceptional customer service and support to internal clients regarding EUC-related concerns. Act as a point of contact, responding promptly to inquiries and ensuring high levels of user satisfaction.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.