Front Office Assistant
7 months ago
**Responsibilities**
- Perform all check-in and check-out tasks to all operators booking
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Maintain updated records of bookings and payments in PMS system
- Inform customers about payment methods and input credit card pre-authorisation into PMS system
- Provide information such as room amenities and floor facilities about our service suites to guests upon check in
- Respond to clients’ complaints in a timely and professional manner
- Liaise with operators housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Assign room and perform room swap when needed.
**Qualifications**
- Job open to Malaysia and Malaysia Permanent Resident
- Minimum SPM qualification
- Able to communicate in English and Bahasa Malaysia
- Chinese speaking or other language will be an advantage
- Experience in Front Office operation will be an advantage
- Experience in using PMS system will be an advantage
**Job Types**: Full-time, Permanent
**Salary**: From RM2,300.00 per month
**Benefits**:
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuchai Lama: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Front Office Assistant: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
- Chinese (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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