Monitoring Analyst
6 days ago
**Responsibilities**:
- Deliver Monitoring Operations to:
- Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools
- Handle Level 1/1.5 problem resolution
- Troubleshooting resolution of event detected with stipulated time, SOP, and Service Level Agreement
- Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
- Coordinate closely with Level 2 and 3 engineers, vendors, and suppliers for quicker problem resolution
- Perform Schedule Routines
- Executes scheduled routines in accordance with standard procedures predefined
- Execute schedule health checks
**Salary**: RM1,239.00 - RM8,000.00 per month
Schedule:
- Early shift
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Mys Ctsm Kl
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Network/server Monitoring Analyst
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