Monitoring Analyst

6 days ago


Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

**Responsibilities**:

- Deliver Monitoring Operations to:

- Provide monitoring and support services with respond to messages, alarms or problems identified by monitoring / management tools
- Handle Level 1/1.5 problem resolution
- Troubleshooting resolution of event detected with stipulated time, SOP, and Service Level Agreement
- Escalate issues to second level support in accordance to standard operating procedure and Service Level Agreement
- Coordinate closely with Level 2 and 3 engineers, vendors, and suppliers for quicker problem resolution
- Perform Schedule Routines
- Executes scheduled routines in accordance with standard procedures predefined
- Execute schedule health checks

**Salary**: RM1,239.00 - RM8,000.00 per month

Schedule:

- Early shift


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