Customer Service Representative
4 months ago
Receive all request or complaint work orders made by user via telephone or (hardcopy) request form and register it in the Management Information System or ASIS.
- Determine whether the work requested is within the contract scope, listed or unlisted activities, scheduled or non-scheduled work.
- For request with priority status ‘emergency’, assign the service request work order to the respective skilled maintenance personnel and inform the Facility Manager.
- For request work order with priority status ‘Normal’/ Complaint/NCR, assign service request or complaint to respective vendors.
- To coordinate with vendor staff, Facility Manager, Executive Operation and Executive Service Engineer to ensure that all the completed work order to obtain internal validation and customer acceptance.
- To key in all the completed work orders done by vendor’s staff in the Management Information System or ASIS.
- To update and provide feedback to superior on the request and complaints from users.
- To check with the customers/users’ satisfaction after the work done provided by the Company.
- Manage and implement hospital program effectively; handle customers’ grievances, complaints and dissatisfaction; providing feedback to customers and top management.
- Responsible to build good rapport with the customers and enhance Company’s image by providing high quality services to them from time to time.
- To provide Reports and Analysis on Work Order and Complaint as required including proposals for improvement.
**Job Types**: Full-time, Contract
Contract length: 24 months
**Salary**: RM1,500.00 - RM1,700.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Fully Vaccinated
Ability to commute/relocate:
- Melaka: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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