Customer Success Specialist

5 months ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Gratitude Inc**. is a leading professional HR Tech Recruitment firm specializing in recruiting for permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for **Customer Success Specialist who can speak Mandarin, **for our BPO Partner located in Kuala Lumpur, George Town and Penang, Malaysia.

**Job Overview**
- Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of quality

**Responsibilities**
- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers

Site: _**Georgetown OR Bayan Lepas OR KL**_

**Salary**: RM 2800- RM 3300

**Georgetown**
RM 2800 - RM 3300
Mon - Fri | 9am - 10pm
Sat
- Sun | 9am - 6pm

**Bayan Lepas Penang**
RM 2800 - RM 3300
Night Shift Allowance : 30RM/Day
KPI : 200RM to 500 RM
24 *7 Rotational Shift

**Bayan Lepas Penang**
RM 2800 - RM 3300
11am - 8pm
2pm - 11pm

**KUALA LUMPUR**
RM 3000 - RM 3900
Language allowance :300 RM
Night Shift Allowance : 30 RM
24 *7 Rotational Shift

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp once shortlisted, so make sure to install the mentioned app.

**APPLY NOW**

**Salary**: RM2,800.00 - RM3,900.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you fluent in Mandarin both written and oral?
- How many months or years of customer service experience?
- Are you from Kuala Lumpur, Penang or George Town?
- Last drawn salary
- Are you okay to receive the salary stated in the post?
- Can you work onsite?
- Can you start immediately?
- WhatsApp Number



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