(Banking) Customer Experience Representative
3 weeks ago
**Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today.Job Highlights**
- Accessible by public transportation
- Attractive salary package
- Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
- Play a supporting role in educating our customers around products and
alternative digital banking platforms.
- Expanding the customer base by upselling and cross-selling banking products
and services.
Person Specification
- SPM, Diploma /Bachelor's Degree in equivalent course.
- Ex Cabin Crews, Service Industry and Public Relation background are highly
encouraged to apply.
- At least 6 months - 1 years of exposure in Customer Care agenda.
to apply.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of
personalities.
- Excellent conversational and interpersonal skills.
- Exceptional analytical, evaluative, and problem-solving abilities.
- Formidable judgement including negotiation and conflict resolution skills.
- Rotational shift work mode with 5 days of work and 2 days off.
**Salary**: RM3,000.00 - RM3,800.00 per month
Supplemental pay types:
- Commission pay
Expected Start Date: 12/04/2023
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