(Banking) Customer Experience Representative

3 weeks ago


Bukit Jalil, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Do you enjoy providing high quality banking services that make customers feel valued? Join our Banking Contact Centre today.Job Highlights**
- Accessible by public transportation
- Attractive salary package
- Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients.
- Play a supporting role in educating our customers around products and

alternative digital banking platforms.
- Expanding the customer base by upselling and cross-selling banking products

and services.

Person Specification
- SPM, Diploma /Bachelor's Degree in equivalent course.
- Ex Cabin Crews, Service Industry and Public Relation background are highly

encouraged to apply.
- At least 6 months - 1 years of exposure in Customer Care agenda.

to apply.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of

personalities.
- Excellent conversational and interpersonal skills.
- Exceptional analytical, evaluative, and problem-solving abilities.
- Formidable judgement including negotiation and conflict resolution skills.
- Rotational shift work mode with 5 days of work and 2 days off.

**Salary**: RM3,000.00 - RM3,800.00 per month

Supplemental pay types:

- Commission pay

Expected Start Date: 12/04/2023



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