Mys Ctsm Kl

6 months ago

Kuala Lumpur, Malaysia Citi Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

**Citi Global Wealth (CGW) **brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as **Officer, Compl Bus Control Analyst 2 - C10- Hybrid** (Internal Job Title: Compl Bus Control Analyst 2 - **C10**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.
- Document exception findings, tracking of corrective actions and its completion at individual alert level and at review level.
- Prepare trend analysis and surveillance reports for management reporting.
- Provide feedback and coaching on correct phone sales process to Sales Representatives.
- Provide consultations to other internal departments on sales process and branch operational matters
- Report and document the Quality of Work / Exception / Observation report of Sales Representatives.
- Continuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gaps.Review and update of policies and unit procedures.Implementation of processes and procedures as per the compliance and business requirements.
- Updates documentation, and communicating / training new processes and procedures to business partners.
- At least 4 - 6 years of relevant experience
- Experience in data analysis and problem solving with acute attention to detail.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and details oriented.
- Prior experience in sales, compliance or controls would be an advantage

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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