Customer Service Representative

6 months ago


Kuala Lumpur, Malaysia amIT Global Solutions Full time

About Company:
amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT Services, Enterprise Solutions, IT Outsourcing, IT Consulting, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in all verticals to help our customers. During the turbulent global market we help our customers with cost-effective, high quality solutions especially to Small and Medium Enterprises. Our IT Consulting Division practices a proven approach that helps our customers to acquire best talents and helps the IT Staffs to deliver high quality services.
- AGS has attained the prestigious MSC Status (Malaysian Status Company) in Malaysia in the Shared Services and Operations (SSO) sector. Our competitive team has invested their vast experience towards success of many of the projects and IT services.

Position: Customer Service Representative
- Cantonese Speaker

Exp : 1+ Years

Salary range : Upto RM 4250

Job Type : Permanent with the client

Role : Customer Service Representative
- Cantonese Speaker

Work location : Damansara Heights (Hybrid)

Working Shifts : 8am - 5pm or 9am - 6pm (Follow MY Day shift)

DUTIES AND RESPONSIBILITIES:

- Achieve and maintain all key quality and productivity metrics.
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

**REQUIREMENTS**:

- Minimum SPM with **1+ year **of relevant working experience.
- Excellent command of spoken and written **English** and **Cantonese**.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously.
- Minimum typing speed of 25 words per minute
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,250.00 per month

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Work from home

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Cantonese (required)
- English (required)

Ability to Commute:

- Kuala Lumpur (preferred)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)



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