Business Analytics Expert

5 months ago

Malaysia TDCX Full time

**#BeMore**

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards

**What is your mission?**
- Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.
- Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
- Perform market analysis in supporting business decision making.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes.
- Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

**Who are we looking for?**
- Preferable with 2 years of working experience in the related field is required for this position.
- Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
- Proven experience in overseeing the design, development, and implementation of contact centre operation.
- Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
- Flexible and adaptable to various business models and projects.
- Excellent verbal and written communication skills in English and the language of supporting market

**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

  • Business Analytics Expert

    5 months ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Assistant Reporting Analytics Expert

    5 months ago

    Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...

  • Business Insights and Analytics

    5 months ago

    Malaysia Thakral One Full time

    **Desirable Qualities**: Knowledge/Experience - At least 5 years’ experience in Analytics and Data functions in the financial/banking or allied sectors with preference on Credit Cards and Unsecured Lending domain - Experience in strategy development, marketing, quantitative analysis, product profitability modelling and financial analysis, across multiple...

  • Assistant Real Time Analytics Expert

    5 months ago

    Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...

  • Assistant Real Time Analytics Expert

    5 months ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Presales Expert

    5 months ago

    Malaysia Wiseasy Full time

    **About Wiseasy**: As a global digital banking and payment builder specializing in smart financial terminals and payment technology services, Wiseasy Group is dedicated to promoting the continuous development and popularization of digital banking and payment technologies worldwide. By providing one-stop “cloud + software + terminals” solutions based on...

  • Business Excellence Project Expert

    5 months ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Cloud Analytical Architect

    5 months ago

    Malaysia IntersoftKK Full time

    Malaysia **Experience**: Cloud Analytical Architect **Skills**:Cloud Analytical Architect Job Responsibilities: - Primarily accountable for the solution architecture for cloud analytics project. - Familiar with Data Lake setup on the cloud. - Familiar data visualization and advanced analytics service on the cloud. - Experience with Data Catalogue. -...

  • Director, Analytics Actuarial

    4 weeks ago

    Malaysia Aon Corporation Full time

    Seeking experienced actuary to lead analytics and reinsurance efforts, leveraging expertise in dynamic financial analysis and reinsurance optimisation to drive business growth and risk management. Aon is a global professional services firm that helps clients make better decisions to protect and enrich the lives of people around the world. As a Director,...

  • Auditor, Gcad

    5 months ago

    Malaysia CIMB Group Full time

    Responsible to work closely with Business Auditor to gather Analytics requirement, identification of potential risk area and potential tangible/intangible ROI; i.e. fraud avoidance, improved resource efficiency, revenue reassurance and/or potential revenue optimization - Engage and brainstorm with Business Auditors to understand business processes and...

  • Human Resources Business Partner

    3 weeks ago

    Malaysia Tan Chong Motor Holdings Berhad Full time

    Drive business performance and employee relations in a key role.Key Responsibilities:Collaborate with business leaders to drive people and organization performanceRespond to employee relation matters, ensuring fair resolutionsManage HR processes, policies, and procedures, ensuring alignment with business units and best practicesMaintain candidate records and...

  • Manager, Supply Chain Analytics

    5 months ago

    Malaysia BD Full time

    Job Description Summary **Job Description**: - We are the makers of possible_ BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions...

  • Human Resources Business Partner

    4 weeks ago

    Malaysia Tan Chong Motor Holdings Berhad Full time

    Job Overview Experienced HR professional sought to manage talent acquisition, employee relations, and organizational performance. Collaborate with business leaders to drive people and organization performance. Respond to employee relation matters, ensuring fair resolutions for all parties. Align HR processes, policies, and procedures with business unit and...

  • Assistant Employee Engagement Expert

    5 months ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Director, Analytics Actuarial

    3 weeks ago

    Malaysia Aon Corporation Full time

    Director of Analytics and Actuarial Reinsurance at Aon. Work closely with colleagues and clients to drive better business decisions and protect people's lives.Key Responsibilities:Develop and implement actuarial pricing techniques for reinsurance optimisation and pricing.Manage reinsurance structures to mitigate risk and implement them within modelling...

  • Assistant Manager, Data Analytics and Reporting

    5 months ago

    Malaysia Chubb Full time

    **Key objective** Support the analysis of agents and business portfolio for formulation of segmentation and profiling strategies to meet business objectives: - data mining and analytics to ensure the right target group for the planned campaigns/incentives/programs - analyze incentives, campaigns and their results to ensure analysis/updates are timely for...

  • Auditor, Gcad

    5 months ago

    Malaysia CIMB Group Full time

    1. Responsible to work closely with the Business Auditor and stakeholders to gather Data Mining Analytics requirements or potential risk area(s) and potential tangible/intangible ROI; i.e. leakage in reconciliation, improved resource efficiency, revenue reassurance and/or potential revenue optimization for Data Mining Framework. 2. Use technology-based audit...

  • Business Development Manager

    5 months ago

    Malaysia LexisNexis Full time

    Business Development Manager Are you a talented sales expert? Do you enjoy having a consultative approach toward sales? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and...

  • Senior HR Analytics Specialist

    4 weeks ago

    Malaysia The Estée Lauder Companies Inc. Full time

    Senior HR Analytics Specialist Support the APAC HR Service Delivery Director to shape forward-thinking opportunities while working with RDM to deliver analytical insights, new innovative areas of focus, define the future HRSS data management and enhancement roadmap in APAC region. Key responsibilities include: Supporting the audit and control of all APAC...

  • Business Development Associate

    6 months ago

    Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    **Program to nurture the new joiners**: - Professional training, development and grooming programs to enhance their skills & confidence in dealing with customers, including licensing that will be fully sponsored by Bank - Fully supported & coaching by leaders and the Bank managers - Full suite of products available that can cater for every customers needs -...