Executive, Field Sales

2 weeks ago

Johor Bahru, Malaysia DHL Full time

Manages relationship of a defined number of Strategic Business Customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
- Manages a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
- Drive the achievement of team targets by taking full ownership of individual performance and actively participating in a high-performance team culture.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered.
- Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
- Consults CRMs and Sector Heads on potential solutions and best practice.
- By actively communicating customer feedback, market trends, and competitive insights to internal teams, they contribute to strategic decision-making processes.
- Continually develop knowledge of DHL's products/services and general commercial awareness in order to provide the best possible solutions to the customers.
- Maintain and support inter-departmental relationships & assist in account receivable issues.
- To be aware targets and drive Company’s Objectives, Targets and Programs that are approved by Management for its intended results.
- To be aware of the environmental aspects and its impact in the daily course of work and take measures to minimize any significant impacts
- Implement/Assist to implement operational controls of activities with environmental aspects having significant impacts on the environment.

**Job Requirement**
- Require min. of 2 years of working experience in the freight forwarding business in Malaysia.
- Possess a higher academic record in any equivalent academic studies.
- Proficient in using Microsoft Office Application _(Tech-Savvy individual will be added advantage)_.
- Able to be Customer-Centric, strong communication skills and aggressive character to engage with customers.
- Capable to be resilience, proactive and have positive mindset to adapt the fast-paced environment.

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