Receptionist Customer Service
6 months ago
Job Scope
**Key Result Areas/Deliverables**
- _Efficiently and appropriately handle customers’ queries and complaints._
- _Increase satisfaction levels with dissatisfied customers._
- _Provide efficient trafficking - When visitors arrive and people phone, a receptionist must know what the company does and where everyone is situated, including product or service knowledge, to understand who the key contacts are and where to direct inquiries_
**Key Roles & Responsibilities**
The key responsibilities associated with the role are outlined below.
Customer Support
- Serves customers by providing product and service information, handling and escalating complaints and resolving product and service problems.
- Rerouting customer calls to the right departments when advanced solutions are needed.
Front Desk
- Welcome visitors in a warm and friendly manner, and answer any questions visitor have
- Answer and direct phone calls in a polite and friendly manner
- Receive deliveries; sort and distribute incoming mail
- Maintain a safe and clean reception area and all common areas in a clean and tidy manner at all times.
**Key Capability Requirements**:
- 1. Verbal and written communication skills to interact clearly with customers, vendors and other employees_
- 2. Patience and listening skills to respond appropriately and interact positively with upset customers_
- 3. Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive_
Qualification
- University/college degree is an asset
- Familiarity with phone systems
- Strong communication and interpersonal skills
- Previous experience with Microsoft Office software preferred
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM3,000.00 - RM3,550.00 per month
Schedule:
- Monday to Friday
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