Area Manager

6 months ago


Kuala Lumpur, Malaysia Texas Chicken (Malaysia) Sdn Bhd Full time

You will be required to report to the Operations Manager (or such other persons as may be designated by the Head of Department).

Your main responsibilities shall among others include the following:
- Responsible for and manage overall performance of assigned group of Restaurants.
- Plan and organize with the respective Restaurant Manager to ensure high operational standards are constantly maintain.
- Responsible to drive sales and profit plans to achieve budget through successful leadership, organizational strategies and plans.
- Manage the business by assessing Restaurant’s results and developing specific actions directly related to business development and growth consistently across all Restaurants.
- Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.
- Creates an in store service environment at the Restaurants that exceeds guest expectations with regards to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
- Work with Training Department for streamlining of operational standards via SOP and training aids.
- Ensure Restaurants are well-maintained in building work / maintenance by working with the HQ Maintenance Manager on the support rendered by the vendors.
- Accountable for the Restaurants’ operations on a daily basis.
- Update reports for review with the Head of Operations and Operations Manager on the progress of each Restaurant results based on the given budget.
- Regular visitation to the Restaurants with compliance checks according to Texas Chicken International Standards.
- Effectively builds a core team of dedicated team members and ensure that team members are trained before they are in the position.
- Hires, develops and promotes staff and manager and set high standards for team behavior in the Restaurants.
- Function as Coach to all team members, to meet the Texas Chicken International Standards.
- Maintain discipline amongst Operations Personnel at the Restaurants
- Ensures that cash handling and bank deposits control procedures in the restaurant are strictly adhered to in accordance to TCM’s policy.
- Monitors and ensures that there is adequate inventory on hand at the Restaurants to meet guest demand and ensures that the products are properly stored and that food handling safety guidelines are followed by all team members.
- Review weekly Guest Satisfaction Survey - SAT Track with Restaurant for further improvement with Operation Manager.
- Effectively use the Balance Scorecard, P&L and appropriate reports to analyze business trends and establish strategies for improvement
- Ensure restaurants meets or surpass the standard Operational Excellence Review (OER)
- Work closely with Training Dept to ensure that the standards of Training Restaurants are maintained with no decertification of any Training Restaurants.
- Shift priorities when job demands changes.
- Performs any other responsibilities and/or assignments as entrusted by your Superior as and when required.
- Performs any other duties as entrusted by your superior or Head of Department and/or any other representative as assigned by the Management from the time to time.

Pay: Up to RM4,500.00 per month

**Benefits**:

- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Yearly bonus


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