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Customer Service Officer

7 months ago


Taman Molek, Malaysia JOBBUILDER Full time

Ensure consistent and best-in-class customer services to QEL Customers through effective planning, coordination and management.

To have the mind-set and attitude that Customer Service is a key differentiator of our business. Manage day-to-day activities and to support as well as provide guidance to their peers

Dealing with local & overseas customers for export and import shipments.

Liaise with warehouse, vendors for shipment update and movement.

Preparing shipment documents as Bill of lading, invoices, customs documents and etc.

Data key-in to system (in house system, carrier system and agents system)

Willing to accept any task assigned by management from time to time.

**Job Types**: Full-time, Permanent

**Salary**: Up to RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Taman Molek: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)