Assistant, Branch Operations

7 months ago


Melaka, Malaysia Principal Financial Group Full time

**Responsibilities**:
Based in Melaka - this role is responsible for overall Branch Operations Services transactions in line with Comany and Branch Operation policies and procedures.

Key responsibilities:

- To handle submissions at the counter, which consist of Unit Trust, Private Retirement Scheme, Trust Nomination, Insurance, Islamic Estate Planning, etc.
- To attend to custoers and consultants' enquiries, requests and complaints on timely basis and escaltion for further action or investigation (if any).
- Attend to walk-in customer and maintain targeted Service Level at Front Counter.
- Any other responsibilities/tasks as assigned be the management from time to time.

Qualifications:

- Preferably a Degree in Mass Communication/Business Studies/Banking or related discipline
- Minimum 1-2 years experience in customer service area. Experience in Front Counter environment and in unit trust/insurance/banking industries would be an added advantage
- To take up FIMM and PRS licenses
- Good command of English and Bahasa Melayu. Ability to converse in other languages/dialects will be an add advantage
- Possess customer service mindsets and skills
- Good interpresonal and communication skills
- Responsible, self-discipline and able to maintain optimal quality/accuracy in work at all times



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