Customer Support Assistant

3 weeks ago


Melaka, Malaysia Merchantrade Asia Sdn Bhd Full time

**Responsibilities**:

- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
- Support Branch Operations and Administration Tasks
- Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
- Verify daily end day closing checklist report.

**Requirements**:

- Professional Certificate or Diploma in any field
- Good command of English and Bahasa Malaysia in both verbal and written
- Fresh graduates are encourage to apply
- Willing to be based at Melaka

**Salary**: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental pay types:

- Overtime pay



  • Melaka, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_697_JOB Industry - Customer Support City - Melaka Country - Malaysia As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work...


  • Melaka, Malaysia Anchora Full time

    Hello! We are looking for a talented, motivated and communicative individual to join our team of professionals and provide top-quality Customer Support solutions to our US customers. This is an on-site job. **Responsibilities**: - Handling customer calls and/or queries received via other tools in a professional and polite way. - Taking care of your daily...


  • Melaka, Malaysia Mahkota Orthopaedics Sdn Bhd Full time

    **JOB SUMMARY** a)Involves supporting the Marketing Team/CRE team in handling client inquiries regarding services, maintaining records, providing customer service, and telemarketing support for appointment setting with new clients. This position requires a blend of sales coordination and customer support to ensure effective communication and client...


  • Melaka, Malaysia UncleSG Full time

    Position: Customer Support (Work From Home) - Assisting customers on their online orders - Online fulfilment of customer orders - Resolve technical issues faced by customer - Must be able to work on weekends (at least a Saturday or Sunday) What you'll Need* - Great customer service, Good communication and Interpersonal skills - Able to work independently...


  • Melaka, Malaysia UncleSG Full time

    Position: Customer Support (Work From Home) - Assisting customers on their online orders - Online fulfilment of customer orders - Resolve technical issues faced by customer - Must be able to work on weekends (at least a Saturday or Sunday) What you'll Need* - Great customer service, Good communication and Interpersonal skills - Able to work independently...


  • Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...


  • Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...


  • Melaka, Malaysia FLESSO TECHNOLOGIES SDN BHD Full time

    **The Important Role** **You will play an important role in**: - Engaging in all forms of consumer and wholesale customer service. - Monitoring, updating, and conducting live chats across company eCommerce and social media channels - Processing wholesale purchase orders and liaising with our warehouse team to oversee the timely dispatch of orders. -...


  • Melaka, Malaysia Fomatic Technology Sdn. Bhd. Full time

    **Overview** This Customer Relation Executive role mainly is to attend to customers' queries and resolve customers' technical issues in their purchasing & setting up journey. We are selling Forex related software. Your task is to guide the customer through and lead them to purchase. - Chat support with customers. - Solve customer’s technical issues....


  • Melaka, Malaysia Bostonhouse Consulting Full time

    **Responsibilities**: - Manage inbound and outbound calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer - Follow up with customer on pending documents - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines...

  • Support officer

    4 weeks ago


    Melaka, Malaysia Mr Diy Group Full time

    Job Description:MR DIY Group is seeking a dedicated and energetic Support Officer to join our team in Malacca City, Melaka. As a Support Officer, you will be responsible for providing excellent customer service and administrative support to various departments within the company. This part-time, entry-level position is perfect for individuals with at least 1...

  • Support officer

    4 weeks ago


    Melaka, Malaysia Mr Diy Group Full time

    Job Description:MR DIY Group is seeking a dedicated and energetic Support Officer to join our team in Malacca City, Melaka. As a Support Officer, you will be responsible for providing excellent customer service and administrative support to various departments within the company. This part-time, entry-level position is perfect for individuals with at least 1...


  • Melaka, Malaysia Lytron Sdn Bhd Full time

    Job Overview: The Aftersales & Technical Support Specialist is responsible for providing comprehensive support to customers post-sales, ensuring satisfaction, and addressing technical queries related to electric motorcycles. This role involves managing aftersales services, assisting customers with technical issues, and collaborating with internal teams to...


  • Melaka, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • IT Support

    3 weeks ago


    Melaka, Malaysia QUICK-LINK SOLUTIONS SDN BHD Full time

    **IT Support** **Responsibilities**: - Provide technical support to end-users of accounting and POS solution - Investigate, troubleshoot and provide resolutions to user - Troubleshoot hardware/software issues onsite or online **Requirements**: - Diploma or Degree in Information Technology or equivalent - Experience in implementation & technical support...


  • Melaka, Malaysia MSTS Asia Sdn Bhd Full time

    We are a Global Partner to Safety Critical Industries, providing safety training to Oil & Gas, Energy, Marine and other companies that requires our services. We are now **URGENTLY HIRING** seeking an intern to assist at our operational support office in Melaka in the IT & desktop support job function. **Your Responsibilities** - Provide IT and desktop...


  • Melaka, Malaysia MSTS Asia Sdn Bhd Full time

    We are a Global Partner to Safety Critical Industries, providing safety training to Oil & Gas, Energy, Marine and other companies that requires our services. We are now **URGENTLY HIRING** seeking an intern to assist at our operational support office in Melaka in the IT & desktop support job function. **Your Responsibilities** - Provide IT and desktop...


  • Melaka, Malaysia NHL AUTOMOBIL SDN BHD Full time

    To handle customer for after-sales-services. - Marketing assistants support all the efforts and operations carried out by marketing managers and officers. 1. increase profit and margin 2. provide better customer service 3. increase efficiency 4. improve employee training 5. increase growth of the business 6. improve organizational alignment and culture 7....


  • Melaka, Malaysia Esco Micro (M) Sdn Bhd Full time

    **Responsibilities**: - To support team and coordinate sales-related activities within the company. - Play an important part in maintaining good customer relationships by acting as an extension of the field service force. - Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of...


  • Melaka, Malaysia EON AUTO MART SDN BHD Full time

    Ensure all walk - in customers are greeted and assisted pleasantly with their enquiries. - Attend and provide amicable solution in resolving customers’ enquiries and complaint. - Monitor incoming calls are ensure calls are answered within three rings. - Provide information on current sales/service promotion of products to customers. - Monitor and prepare...