Billing Executive
5 months ago
Key Accountabilities and Responsibilities
- Represent assigned customers and engage with them regularly to ensure delivery of customer outcomes
- Manage and deliver regular, effective customer communications/updates\
- Proactively manage, execute and track customer requests and lifecycle activities
- Contribute to major KPIs on assigned customer accounts, such as quotes, orders, revenue, accounts receivable, profitability and overall customer satisfaction
- Manage and provide regular reporting to/for assigned customers
- Monitor, drive and measure compliance with applicable contractual obligations and OBS standards/processes (e.g. customer service levels, accuracy, etc.)
- Escalate when required, and manage escalated activities, to find and deliver solutions for complex challenges. Required Skills and Abilities
- Customer-focused with highly effective customer management and communication skills
- Team player with effective interpersonal and communication skills to collaborate and work effectively with experts, stakeholders, management and service providers across OBS’ complex, global matrix organization - both virtually and locally/regionally
- Ability to work in a multicultural, fast-paced and dynamic environment
- Strong initiative and problem-solving skills
- Effective ability to escalate in a timely and appropriate manner
- General knowledge of telecommunications/IT products/solutions
- Attention to detail, motivated and results oriented
- A continuous improvement mindset, looking for opportunities to drive and implement progressive change.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM4,000.00 - RM6,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Bangsar South: Reliably commute or planning to relocate before starting work (required)
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