Associate, Prs Operations Support

2 weeks ago

Kuala Lumpur, Malaysia Principal Financial Group Full time

**Responsibilities**:

- Responsible for accuracy and timeliness in daily PRS processing, including any document and/or reports generation/distribution and any corporate PRS related reconciliations.
- Responsible for meeting/ exceeding service standards to customers and continuously improving them.
- Prepare management reports and proper communications on corporate PRS related matters.
- Assist HOD in the day-to-day operations to ensure smooth running of the section in order to meet the Department’s overall objectives and mission.
- To perform any other functions including ad-hoc projects on a timely basis, as directed by immediate report from time to time.

Job Accountabilities / Key Result Areas:
Processing
- To facilitate the processing of PRS related transactions for corporate and retail clients.
- To facilitate the on-boarding of new corporate clients, including KYC check, account opening etc.
- To liaise with Finance and Operations on the processing to ensure timeliness and accuracy in processing.
- To ensure errors/ adjustments to PRS transactions (if any) are attended to and corrected promptly.
- To perform end-to-end ECDD process on AML hit cases.
- As and when required, to facilitate/ generate reports for PRS business purposes, including for management reporting, attend to distributor’s request and/or for regulatory reporting purposes.
- To perform housekeeping and document filing.

Supervisory Duties
- To assist HOD to lead, train, guide and support RS Middle Office staff on their daily work processes.
- To ensure that performance standards are maintained at all times.

Servicing Efficiency / Quality
- To assist HOD to ensure performance standards are met at all times.
- To adhere to quality assurance standards established for all PRS transactions.
- To ensure accuracy and consistency in work at all times
- To initiate action to prevent the occurrence of non-conformity.
- To initiate, recommend or provide solutions through department meetings.
- To assist HOD to control the processing, delivery, or installation of non-conforming services until the deficiency or unsatisfactory condition has been corrected.
- To attend to issues raised by distribution channels with regards to corporate PRS processing.
- Display strong follow-up skills, good time management and meticulous in performing daily tasks to ensure work efficiency, consistency and timeliness.
- Have good communication and writing skills.
- Able to work independently and a good team player.

Regulatory Compliance
- To report breaches/losses/lapses to the HOD and Compliance and/or Risk Management on timely basis.
- To escalate issues/ problems found to the HOD.

Qualifications:

- Bachelor's degree
- Customer/Client Focus.
- Problem Solving Skills.
- Communication Proficiency.

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