Customer Service Professional

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Primary Job Functions: - Provide primarily customer service-based phone support to needed customers. - Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. - Accurately record and update customers’ cases into department's CRM and trackers following appropriate processes. - Provide accurate and...

PROJECT: MAXIS BuildYourDreamWithUs What you would enjoy as SRGian? Ability to earn high performance incentives UP T0 RM1000 Performance based environment which gives you an opportunity to outshine Constant support and extensive training to prepare you for your role and your career growth Be coached and mentored by the experts in the field Rigorous...

Campaign | ASTRO DTH - Customer Service Professional Job Scope ~ To attend inbound calls pertaining cust inquiries about Astro DTH product and services Working Location : Plaza Sentral, KL Sentral Working Hours ~ Rotational Shift Monday - Sunday (2Days off) - 9am to 6pm - 10am to 7pm - 11am to 8pm - 12noon to 9pm Salary Package - Basic up to RM2800 -...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

Excellent interpersonal, communication and influencing skills with the ability to communicate effectively with both internal and external customers both verbally and in writing - Identifies and acts on opportunities to continually improve the customer experience - Highly organised, logical and methodical approach to work with an emphasis on accuracy and...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

1. To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution SPM holder (Minimum) / Additional requirement - CTOS check. Monday to Sunday, 5 days a week, 2 off days (rotation) Must be able to work on weekend as per schedule given from 9 am to...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

To attend inbound calls pertaining customer concerns and inquiries related to service communication product. To assist customer and maintain high professionalism to customer. To escalate cases and follow up with customer. To achieve monthly KPI performance. SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a...

Interact with customers via telephone to provide information and assistance Professionally handle high volume of inquiries from customers Achieve productivity standards and goals while maintaining the highest level of customer service Able to resolve the calls within the agreed SLA (Service Level Agreement) You will be accountable for meeting individual...

PROJECT: MAXIS BuildYourDreamWithUs What you would enjoy as SRGian? - Ability to earn high performance incentives UP T0 RM1000 - Performance based environment which gives you an opportunity to outshine Constant support and extensive training to prepare you for your role and your career growth. - Be coached and mentored by the experts in the field -...

Customer Care Professional - Commercial Servicing **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other....

Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...

**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

**Details**: - Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner. - Handle inbound customer enquires & request including reports for services and billing enquiries. - To gather from the customer all the information necessary to fulfill their...

**About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...

Performs order validation, basket configuration and submits into the related systems capability (CRM, CPQ, CSM, WinSCP, NCO, External Portal and MBH) towards meeting customer requirement and expectation within the specified Turn-Around-Time - Responsible to liaise with ISD and follow up on the issues been raised due to system problem and manages exception. -...