Expert

3 weeks ago


Petaling Jaya, Malaysia NIELSENIQ (MALAYSIA) SDN. BHD. Full time

Planning, Controlling and Coordination of E2E production & delivery process by liaising with multiple stakeholders and ensuring SLAs are met. RESPONSIBILITIES - Manage E2E coordination within Operations teams to ensure BAU / Project deliverables are delivered as per agreed SLA. - Prepare weekly / monthly Production / Delivery plan. - Prepare annual Delivery calendar by working with all Ops team (RD, IO, Output, CLM / CS etc.). - Liaising with all functions to ensure timely input received and work with PHUB to plan BAU production. - Run the DOT calls and maintaining communication with all Ops functions. - E2E process monitoring, checking statuses with all departments in the ongoing mode (not only during daily DOTs) (per country) - Inputs monitoring - surgeries, weekly recross coding, raw data load (day dependent) and assess / communicate impact on overall production / delivery for clients. - Daily tracking of ageing of SF tickets to ensure those are timely answered by respective teams. - Identify issues / risk proactively and communicate openly, effectively and timely with all Functional Leads, CS / CLMs and Incident Management. - Liaise with Technology and Incident Management team in resolving issues impacting BAU deliveries and SLAs. - Attend and represent country in CIP Daily / weekly calls. - BAU Production / Delivery related SOP preparation / maintenance. - Updating NOC Health tracker and ensuring leadership is well informed on any issues / challenges / achievements. - Daily report out on BAU status along with potential risk / mitigation plans. - Update and manage post-production metrics on QEM / SNOW. A LITTLE BIT ABOUT YOU You’ve dabbled in data. You’re comfortable with Python. While you’ve worked with cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what’s happening in big data and you’re ready to influence what’s next. - Bachelor of Science in Computer Science/ Information Systems/ IT/ Statistics/ Mathematics/ - Economics/ Business or equivalent degree - With 2 to 4 years’ experience in operational areas - Excellent organization skills, aptitude to work in a team and meet deadlines - A high degree of accuracy, proactivity, and attention to detail - Good analytics skills and aptitude for data and operational processes - Proficient in MS Excel, Google Spreadsheet, or any database technical tools; adaptable and has - interest to learn various reporting tools/ systems. - Project management aptitude (critical path, task sequencing, problem-solving, etc.) - Excellent written and verbal communication skills in English
We are the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance. Our 30,000 employees - based in over 100 countries - are talented, passionate, and unwavering in their commitment to helping clients achieve success.
Bachelor's or Equivalent


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