Programme Manager

2 weeks ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
The Programme Manager serves as the custodian for Programme 11 (Build Leading and Next Generation Customer Experience). Its role would include:
- Review and report progress of the program to Management
- Communication related to the Program
- Organise and facilitate Business reviews sessions
- Plan and organize the Annual Business Planning (Management and Board Offsite)

**Key Responsibilities**:
Assist the Squad Lead, CX Strategy in the following functions cutting across Group Customer Experience.

Programme 11 (Build Leading and Next Generation Customer Experience)
- Review and report progress of the program to Management or any parties, where required
- Communication related to the Program such as roadshows, townhalls, leadership forums etc.
- Organise and facilitate quarterly Group Townhall and Leadership forums
- Organise and facilitate Business reviews sessions (e.g. quarter review with GMD, mid-year review with GMC/Board)
- Plan and organise the Annual Business Planning (Management and Board Offsites) and assist in the preparation of the necessary materials

Operation and Compliance _(for BRCO only)_

GS&A division:

- Act as the Business Risk Compliance Officer’s (BRCO) and BCP Coordinator for GCX
- Collates and is custodian of all group policies and procedures for GCX
- Ensures the division’s compliance to Group policy and procedures; and audit matters are promptly addressed
- Consolidates and prepares all GCX operational risk reporting metrics for various group committees
- Requirements

**Requirements**:
Bachelor Degree - Bachelor Degree in Banking / Accounting / Finance / Economics / Business Administration.
- Preferably professional accounting/finance qualification (CB, ACCA, CPA, CA, CFA etc.)

At least 5 years of relevant working experience.
- Sound knowledge in financial products and services.
- Good verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Organized and meticulous.
- Have good sense of urgency and works effectively and efficiently despite under pressure.
- Strong stakeholder engagement skills.
- Familiar and able to produce power point presentations
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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